Front Desk Agent at AJS Hotels in Louisville

Job description

• The company is currently hiring a Front Desk Agent.

Responsibilities

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
• Secure payment; activate/reissue room keys; document exceptions
• Verify and/or adjust billing for guests
• Clear departures in computer system
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
• Maintain positive guest relations at all times
• Coordinate with Housekeeping to track room status and guest concerns
• Run and check daily reports, contingency lists, and credit card authorization reports
• Supply guests with directions and information
• Answer, record, and process all guest calls, requests, questions, or concerns and follow up to ensure guests' satisfaction
• Arrange transportation for guests/visitors
• Count and secure bank at beginning and end of shift
• Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change
• Accept and record wake-up call requests
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Resolve guest complaints, ensuring guest satisfaction
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas ·
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette
• Promote positive guest relations to all individuals approaching the Front Desk
• All other duties as assigned

Requirements

• High School Diploma or GED
• 2 years of customer service experience preferably in the hospitality industry
• Basic computer and math skills
• Professional telephone etiquette and office skills
• Excellent oral and written communications skills
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Skills

Required

• Basic computer and math skills

Benefits

• Instant Pay Access, FREE Parking (˜$60.00 monthly savings), FREE meals (˜$200.00 monthly savings), TARC Reimbursement, Onsite FREE Gym access, Uniforms provided, Shoes for Crews Discounts, Hotel room discounts at Galt House, Embassy Suites Louisville Downtown & Crowne Plaza, and Hilton discounts, 401K match, Paid Time Off, Health Insurance the following month, Development and opportunity of growth, Special discounts at local attractions and Pelo Spa, and much more. Apply now for more details!
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance