Remote Client Advisor at Hope’s Global Getaways in Portage, Michigan, United States

Job description

• We are seeking friendly, motivated individuals who enjoy working with people and helping them make confident decisions about their travel plans. As a Remote Client Advisor, you will work directly with travelers to understand what they are looking for and help them navigate vacation options that align with their interests, schedules, and budgets.
• Your role will involve researching travel possibilities, explaining available choices, assisting with selected arrangements, and staying connected with clients throughout the planning process. You may support travelers interested in resort vacations, cruises, family getaways, couples trips, group experiences, tours, or international destinations.
• Previous travel industry experience is not required. Training, mentorship, and professional resources are available to help you learn the role and develop your skills.

Responsibilities

• Connect with clients to learn about their vacation ideas, priorities, and expectations
• Ask questions to better understand preferred destinations, travel dates, interests, and budgets
• Research resorts, hotels, cruises, transportation, tours, activities, and vacation packages
• Narrow down available choices based on each client's individual needs
• Present travel options in a clear and helpful manner
• Assist clients with coordinating selected vacation components
• Explain relevant package features, promotions, reservation requirements, and important deadlines
• Communicate regularly through phone, email, messaging, and virtual platforms
• Follow up with clients regarding decisions, outstanding information, and upcoming travel needs
• Work with approved supplier partners to arrange and confirm travel services
• Review reservation information and confirmations for accuracy
• Keep client profiles, communications, and booking information organized
• Stay knowledgeable about destinations, travel products, supplier offerings, and current opportunities
• Provide attentive support throughout the planning and preparation process
• Build positive relationships that can lead to repeat clients and referrals

Requirements

• Strong interpersonal and customer service skills
• Clear and professional written and verbal communication
• Ability to listen carefully and understand individual client needs
• Good organization and time-management abilities
• Strong attention to detail
• Ability to manage multiple conversations and client requests
• Comfort working independently in a remote environment
• Basic computer, email, and internet proficiency
• Confidence learning online platforms and digital tools
• Resourcefulness and a solution-focused mindset
• Dependability and consistent follow-through
• Willingness to participate in training and continued professional development
• Experience in customer service, hospitality, retail, sales, communications, tourism, administrative support, or another client-facing environment can be beneficial but is not required.
• Applicants must be at least 18 years of age and reside in the U.S., U.K., Mexico, Spain, Australia or another qualifying regions.

Skills

Required

• Strong attention to detail

Benefits

• Fully remote opportunity
• Flexible full-time or part-time scheduling
• Beginner-friendly training and ongoing support
• Access to established travel suppliers and professional planning resources
• Travel-related discounts and industry benefits where applicable
• Opportunities to develop customer service, communication, sales, and relationship-building skills
• Experience working with a variety of vacation products and destinations
• Opportunities to develop specialized knowledge in resorts, cruises, family vacations, groups, international travel, and other areas
• Continued education and mentorship
• Opportunities for professional growth and additional responsibilities
• Supportive virtual team environment