Concierge Experience Coordinator at Hope’s Global Getaways in Kalispell, Montana, United States

Job description

• Our growing remote client experience team is seeking organized, service-driven individuals to join us as Concierge Experience Coordinators. In this role, you'll assist clients with arranging tailored travel plans, managing essential booking details, and providing consistent support throughout the entire planning process to help ensure a seamless and well-managed experience.
• This opportunity is well suited for individuals who enjoy working with people, staying detail-oriented, and supporting multiple moving parts in a flexible remote environment. Prior background in customer service, hospitality, administration, or scheduling can be helpful, but it is not required—full training and ongoing support are included.

Responsibilities

• Support clients with travel inquiries, preferences, and trip coordination needs
• Assist in arranging travel components such as lodging, flights, cruises, transportation, tours, and activities
• Evaluate options and availability through approved booking platforms and supplier systems
• Compile and organize reservation details, confirmations, and itinerary information
• Communicate with clients in a clear and professional manner via phone, email, and messaging systems
• Manage updates to bookings, itinerary changes, and follow-up service requests
• Maintain structured and accurate client records within internal platforms
• Stay up to date on destination information, supplier updates, and promotional offerings
• Take part in virtual onboarding, training sessions, and ongoing development programs

Requirements

• Strong communication and interpersonal abilities
• High attention to detail with excellent organizational skills
• Ability to handle multiple priorities while working independently remotely
• Comfortable using digital tools, email platforms, and basic computer systems
• Reliable internet connection and professional communication habits
• Adaptable mindset with willingness to learn new processes and systems
• Interest in client services, coordination, hospitality, or travel support roles
• Must be at least 18 years of age
• Applicants must be authorized to work in the United Kingdom, Mexico, United States, Australia, Spain, or approved hiring regions

Skills

Required

• Professional communication habits
• Reliable internet connection

Benefits

• Fully remote work environment
• Flexible scheduling options
• Step-by-step onboarding and structured training
• Continued mentorship and professional development support
• Access to supplier networks, booking systems, and travel tools
• Eligibility for travel-related incentives, discounts, and recognition programs
• Long-term growth opportunities within a supportive and expanding remote team