Dispatcher: Full-Time at $20.35 /hr. at Menzies Aviation in San Diego, CA

Job description

• People. Passion. Pride. This is what has driven our teams since 1833.
• Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
• But at the heart of our business is our people.
• Coordinate wheelchair and cart services between the Client and employees. Ensures all data is recorded according to company

Responsibilities

• Must be familiar with and abide by all Client/company regulations
• Work with Client Special Services Representatives to ensure all requests for services are met.
• Escalate issues to operations Manager Immediately.
• Communicate and interact courteously and tactfully with fellow employees and passengers if necessary.
• Maintain all service transactions in wheelchair tracking program (Watershed and Excel) format.
• Receive and respond to telephone and radio calls from Client representatives and employees in a professional and timely manner.
• Maintain and distribute tablets and radios.
• Always complete the appropriate documentation and reports in thorough and timely manner.
• Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
• Provide general information and directions to passengers.
• Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
• Attend meetings and in services as required.
• Utilize appropriate communications channels and maintain records, reports and files as required.
• Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible.
• Adhere to company policies and procedures and participate in achievement of company objectives.
• Utilize company and client equipment, supplies and resources in a conscientious, cost-effective manner.
• Perform other duties as requested.

Requirements

• Possess valid US driver's license with a clean driving record
• 1+ years of experience as a dispatcher
• Must be 18 years of age or older
• Pass pre-employment drug screen and all pre-employment testing
• Ability to proficiently read, write and speak English
• Must be comfortable lifting 70lbs repetitively
• Must be comfortable working in all weather conditions
• Pass FBI background and obtain US Customs Seal
• Must be available and flexible to work variable shifts including weekends and holidays
• Must have high school diploma, GED or six months’ experience as an Operations Agent
• Excellent communication skills required
• Ability to remain calm and efficient under pressure
• Competent in handling difficult situations
• Education
• High School or better.
• Licenses & Certifications
• DRIVERS LICENSE

Skills

Required

• Excellent communication skills
• Comfortable lifting 70lbs repetitively
• Ability to use tablets and radios