Senior IT Business Analyst at Marsh & McLennan in Toronto - Bremner

Job description

• We are seeking a talented individual to join our team at Marsh. This role will be based in Toronto, Canada. This is a hybrid role that has a requirement of working at least three days a week in the office.
• This role will provide critical support to the Affinity & Program business in Canada. This role offers the opportunity to work within a dynamic, cross-regional team dedicated to driving program renewals and new business initiatives.

Responsibilities

• Collaborate with business stakeholders to gather and document detailed requirements, focusing on Program Policy renewals.
• Translate business needs into technical specifications for client application data capture, policy rating, and document/report generation (e.g., quotes, policy packages, bordereaux, certificates of insurance).
• Communicate requirements clearly to Development and QA teams using the ADO Ticketing System, tracking and prioritizing tickets to meet project deadlines.
• Utilize data analysis tools to support client and application data migration into the Brokering System (Velocity).
• Develop test data and comprehensive test cases to facilitate User Acceptance Testing (UAT), coordinating UAT activities with business users and the COE Call Centre team.
• Create process maps to illustrate current workflows and proposed future state changes.
• Conduct functional and system integration testing to validate solutions and troubleshoot issues for timely resolution.
• Manage communications with clients and end users, and generate system reports tracking client renewal completion metrics.

Requirements

• Advanced knowledge of the insurance and brokerage industry with a strong background in Program Business operations.
• 5+ years of experience as a Senior IT Business Analyst, managing Program Renewals end-to-end.
• Familiarity with and adherence to Change Management processes.
• Proficient in Microsoft Excel at an advanced level.
• Excellent written and verbal communication skills, with experience conducting end-user training alongside business partners.
• Strong self-management and organizational skills.
• Direct experience with insurance Program Policy renewals and familiarity with Broker Management Systems, particularly Velocity.
• Advanced Excel skills (including VLOOKUP, HLOOKUP, and complex functions), strong data analysis, manipulation, extraction, merging abilities, and working knowledge of SQL and database management.
• Bilingual proficiency in French and English is highly desirable.

Skills

Required

• Experience conducting end-user training

Benefits

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
• We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, retirement programs as well as employee assistance programs.
• The applicable base salary range for this role is $102,600 to $152,600.
• The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.