Sales Operations Specialist at Symetri Europe in USA

Job description

• The Sales Operations Specialist supports and optimizes Symetri's sales technology ecosystem, sales processes, data quality, and AI-driven operational capabilities. This role partners closely with Sales, Revenue Operations, Client Success, and Professional Services to ensure systems function effectively, data remains accurate, and business processes scale efficiently.
• The ideal candidate combines strong technical aptitude, analytical skills, and process improvement experience with a passion for leveraging technology, automation, and AI to improve sales productivity and business performance.

Responsibilities

• Sales Technology & Systems
• Administer and support Salesforce, Outreach, Orum, and other sales technology platforms.
• Manage user access, permissions, configurations, integrations, and ongoing system maintenance.
• Provide technology support, troubleshooting, training, and user enablement.
• Monitor platform adoption and recommend improvements to increase effectiveness.
• Partner with stakeholders to evaluate, implement, and optimize sales technology solutions.
• Lead Management & Data Quality
• Manage lead routing, assignment, prioritization, and lifecycle processes.
• Monitor and improve CRM data quality, integrity, and completeness.
• Identify and resolve duplicate records and data issues.
• Establish CRM governance standards and best practices.
• Support accurate reporting, pipeline visibility, and business intelligence through clean data management.
• Sales Process Optimization
• Support and improve core sales workflows across Salesforce and integrated systems.
• Administer sales incentive programs, SPIFF tracking, and related operational processes.
• Analyze business processes, identify inefficiencies, and implement improvements.
• Support system enhancements, testing, documentation, and rollout activities.
• Collaborate with sales leadership to drive process adoption and operational excellence.
• AI & Automation
• Build, administer, and optimize AI agents that support sales and revenue-generating teams.
• Develop AI-powered workflows that reduce manual effort and improve decision-making.
• Leverage AI to improve CRM data quality, automation, and operational efficiency.
• Create training, documentation, and governance processes to support AI adoption.
• Documentation & Governance
• Document systems, workflows, business processes, and business rules.
• Develop training materials, SOPs, and enablement resources.
• Maintain centralized documentation and institutional knowledge.
• Support implementation, training, adoption measurement, and governance initiatives.

Requirements

• 2-5 years of experience in Sales Operations, Revenue Operations, Business Operations, or a related field.
• Experience administering Salesforce or a comparable CRM platform.
• Experience supporting sales engagement tools such as Outreach, Orum, or similar platforms.
• Strong analytical skills with experience creating reports, dashboards, and business insights.
• Experience managing CRM data quality and lead management processes.
• Excellent problem-solving, organizational, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Excel and other business productivity tools.
• +
• Salesforce Administrator certification.
• Experience with AI agents, automation tools, Microsoft Copilot, or generative AI technologies.
• Experience with Power BI or other business intelligence platforms.
• Experience supporting sales incentive or compensation-related processes.
• Knowledge of sales methodologies, lead management frameworks, and pipeline management best practices.

Skills

Required

• Salesforce administration
• CRM platform administration
• Sales engagement tools (Outreach, Orum)
• Analytical skills
• Report and dashboard creation
• CRM data quality management
• Lead management
• Problem-solving
• Organizational skills
• Communication skills
• Microsoft Excel
• Business productivity tools

Preferred

• Salesforce Administrator certification
• AI agents
• Automation tools
• Microsoft Copilot
• Generative AI technologies
• Power BI
• Business intelligence platforms
• Sales incentive processes

Benefits

• Generous and flexible time off (FTO), plus eight paid holidays
• Group health insurance with nominal employee contribution
• Employer-paid short- and long-term disability coverage
• Access to optional benefits through a cafeteria plan, including dental, vision, life insurance, wellness reimbursement program, and other supplemental benefits
• Employer match of employee HSA contributions, dollar-for-dollar up to the IRS limit
• 401(k) with company match of up to 4% of base salary