Facilities & Clinic Operations Coordinator at Blackbird Health in Mount Laurel, New Jersey ; Philadelphia, Pennsylvania

Job description

• Blackbird Health is looking to hire a Facilities & Clinic Operations Coordinator, who will serve as the on-the-ground operational owner for Blackbird Health's clinic environments across assigned regional markets in Philadelphia Metro expansion regions, including PA and NJ. You will manage day-to-day facility maintenance, vendor relationships, and site logistics for existing offices while also playing a critical hands-on role in setting up and launching new clinic locations.

Responsibilities

• Maintain & Improve Clinic Standards: Conduct regular site visits to inspect spaces, resolve facility tickets, oversee maintenance/repairs, and manage keycard access and alarm systems.
• Support New Clinic Launches: Execute physical setups for new locations—coordinating furniture, signage, deliveries, vendor scheduling, and final launch readiness checklists.
• Manage Supplies & Inventories: Oversee local clinic inventories, equipment, signage, and furniture refreshes across your assigned regional footprint.
• Collaborate Cross-Functionally: Partner with Clinical Leads, IT, and Operations to maintain accurate project trackers, communicate site updates, and resolve daily operational roadblocks.

Requirements

• On-the-Ground Operator: Thrives in a mobile role, balancing regular field travel across regional clinics with independent problem-solving.
• Detail-Oriented & Organized: Passionate about keeping physical spaces clean, safe, welcoming, and fully operational for patients and staff.
• Proactive Vendor Partner: Skilled at building strong relationships with property managers, landlords, and local repair contractors.
• Hands-On Launch Specialist: Enjoys physical site setups, unpacking deliveries, vendor scheduling, and managing launch readiness checklists.
• Service-Minded Communicator: Responsive and customer-service oriented when resolving clinic tickets and facility issues for clinical teams.
• 2+ years of experience in multi-site facilities, office operations, retail/hospitality, or project coordination.
• Proven ability to manage vendor relationships, maintenance requests, and site logistics independently.
• Excellent organizational and communication skills with strong attention to physical detail.
• Ability and willingness to travel frequently across regional clinic locations in the Philadelphia Metro expansion regions, including PA and NJ.
• Experience in healthcare, pediatric, or behavioral health clinic operations.
• Hands-on experience with new site openings, office relocations, or punch-list inspections.

Skills

Required

• Multi-site facilities management
• Office operations
• Retail/hospitality operations
• Project coordination
• Vendor relationship management
• Maintenance request management
• Site logistics
• Organizational skills
• Communication skills
• Attention to physical detail
• Independent problem-solving
• Customer service orientation

Preferred

• Healthcare operations
• Pediatric clinic operations
• Behavioral health clinic operations
• New site openings
• Office relocations
• Punch-list inspections

Benefits

• Medical, Dental & Vision coverage
• 401k (with a company match)
• Generous paid time off
• Opportunities for career growth
• Diverse and experienced leadership team, supportive work culture
• $55,000 - $62,000 USD