Night Auditor at Hilton Garden Inn Greenville in Greenville, NC

Job description

• Position Summary: The Night Auditor is responsible for overseeing front desk duties during the night shift and ensuring guest payments are posted and all accounts are reconciled for the day.

Responsibilities

• Maintains a friendly, professional, cheerful, and courteous demeanor at all times
• Accurately answers inquiries from potential guests and accepts hotel reservations
• Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
• Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
• Allocates rooms to expected arrivals after checking the guest preferences and special requests
• Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner
• Cross checks all billing instructions to ensure they are correctly updated
• Handles group arrivals and pre-registers each guest
• Ensures payments are made or on file for each guest and that billing is routed for groups correctly
• Completes cash transactions and maintains full responsibility for personal bank
• Ensures Front desk log (book or system) is read and updated
• Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD
• Balances accounts from the day shifts
• Checks all payment methods are up to date and correspond to the rooms they are on file with
• Posts transactions from outlets to appropriate rooms or ledger accounts
• Verify that all end of day work has been performed
• Ensure that M3 is balanced and any out of balance issues are reported to immediate supervisor before rolling the day
• Enter room cleans in Hotel Effectiveness
• Attends meetings as required

Requirements

• Experience in customer service, forward-facing, or other guest-related positions
• Prior experience in the hospitality industry as a front desk agent or night auditor preferred
• Experience with brand or property specific PMS, Quore, PBX and other hotel related systems
• Proficient in Microsoft 365 or similar computer applications
• Minimum High school diploma, GED or equivalent
• Associate’s degree in Business Administration, Hospitality or related major preferred

Skills

Required

• Customer service
• Front desk operations
• Reservation systems
• Billing and account reconciliation
• Cash handling
• Communication
• Problem-solving
• Attention to detail
• Time management

Preferred

• Hospitality industry experience

Benefits

• We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.