Sales Coordinator at Raines Co. in Florence, SC

Job description

• Position Summary: The Sales Coordinator is responsible to support the sales and marketing department in optimizing revenue and bookings for the hotel. This position will provide sales, administrative and social media support for six hotels and Spa in the Florence, SC market. Relocation assistance is not available. This is an in-person full-time position but consideration may be given to applicants looking for part-time, weekday flexibility.

Responsibilities

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain organized and accurate filing system on all accounts, including complete file on each active, prospective or buying account, and trace file for future activities.
• Maintain regular attendance in compliance with service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Comply with standards and regulations to encourage safe and efficient hotel operations.
• Keep immediate supervisor informed of all matters requiring their attention.
• Correspond with prospects and clients and answer any questions about the hotel’s venue options, rates, room types, packages or promotions.
• Send proposals and/or invoices accurately, timely and professionally.
• Perform research functions on competitive hotels, venues, clients, trends and prospects.
• Gather and assemble sales collateral and correspond with clients.
• Enter, retrieve or reconcile rooming lists, event orders or other information in customer relationship management systems.

Requirements

• Two years of progressive experience in a hotel environment
• Experience in administrative functions, telephone, email and filing systems
• Experience with Delphi FDC, Sales Pro, brand's PMS and/or sales related applications a plus
• Proficient in Microsoft 365 or similar computer applications
• Minimum High School Diploma or Equivalent
• Associate’s and/or Bachelor’s degree in business, marketing or related field preferred

Skills

Required

• Organized
• Accurate
• Professional
• Microsoft 365
• Delphi FDC
• Sales Pro
• PMS
• Customer relationship management systems

Benefits

• We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.