Integrity Operations Specialist at Bumble Inc. in UK London

Job description

• Application
• Introduction to Role & Team
• Bumble Inc. is looking for an Integrity Operations Specialist to join our Trust Operations team. Trust and safety are central to Bumble’s mission to create a world where all relationships are healthy and equitable, and in this role you’ll help bring that mission to life by supporting members through some of their most sensitive and challenging experiences.
• You’ll investigate safety concerns, review accounts and content against Bumble Inc.’s Community Guidelines, and provide compassionate, trauma-informed support to members who have experienced safety incidents. You’ll work across a range of complex and sensitive issues, using established policies, operational guidance, sound judgment, and AI-supported tools to reach fair and consistent outcomes. You’ll also collaborate closely with colleagues across Trust & Safety, Customer Experience, and Legal, taking ownership of cases and demonstrating our Bumble values of Respect, Curiosity, and Excellence in how you support our community and one another.
• This role will be based in the U.S. and will report to the Senior Integrity Operations Manager.
• Please note that this position involves exposure to sensitive and graphic content, including but not limited to vulgar, violent, and sexual content.

Responsibilities

• Investigate and take action on member reports and proactive detections involving safety concerns, including harassment, threats, non-consensual imagery, and other potential violations of Bumble Inc.’s Community Guidelines.
• Provide thoughtful, high-touch and trauma-informed support to members who have experienced safety incidents, demonstrating Respect and care while following established safety processes.
• Review accounts and content flagged for potential safety violations, applying policies and operational guidance consistently while using sound judgment to determine appropriate next steps.
• Manage sensitive and time-critical cases with attention to detail, taking ownership of your work and seeing cases through from initial review to an appropriate outcome.
• Collaborate purposefully with Trust & Safety, Customer Experience, Legal, and other partners to escalate and help resolve cases that require additional expertise or support.
• Identify recurring issues, patterns, and opportunities to improve workflows, sharing insights that can strengthen operational consistency and member safety.
• Use AI-supported tools and internal systems to improve efficiency and support decision-making, reviewing outputs critically for accuracy, bias, privacy, and fairness and applying human judgment before taking action.
• Participate in on-call rotations, including evenings, weekends, and holidays as needed, adapting with an agile mindset to support our global community.

Requirements

• Requires 1+ years of experience, though we welcome candidates with alternative backgrounds that demonstrate equivalent skills.
• Bring experience in Trust & Safety, customer support, crisis response, content moderation, or another environment where you have handled sensitive or safety-related issues.
• Are comfortable reviewing potentially distressing content, including material relating to child exploitation, sexual or physical violence, suicide and self-harm, while approaching this work with care and professionalism.
• Communicate clearly and compassionately in writing and verbally, particularly when supporting vulnerable individuals or navigating sensitive situations.
• Apply sound judgment within established policies and processes, balancing efficiency with careful, consistent decision-making and demonstrating Bumble’s values of Respect and Excellence.
• Collaborate purposefully with colleagues, take ownership of your work, and maintain an agile mindset as priorities, cases, and operational needs evolve.
• Proficiency in Spanish, Portuguese, French, or another language in addition to English is welcomed but not required.

Skills

Required

• Collaborate purposefully with colleagues
• Take ownership of your work
• Maintain an agile mindset

Benefits

• Will be determined based on factors such as the selected candidate’s qualifications, relevant experience, skill set, and other job-related considerations.