Customer Service Representative at LMK Recruiting Solutions in Nashville, Tennessee, United States

Job description

• As a Customer Relations Specialist, you'll be the first point of contact for our customers at our branch,
• playing a vital role in ensuring their satisfaction and contributing to the branch's success. You will be a
• customer advocate, addressing concerns, educating customers on our services, and ensuring they have
• a positive experience. This role requires a self-starter who can work autonomously, manage their time
• effectively, and prioritize a broad set of responsibilities. You will need to be reliable, honest, hardworking,
• and maintain a high level of professionalism in all interactions. Excellent communication skills, both
• written and verbal, are essential. This is an in-office position.

Responsibilities

• Answer incoming calls with enthusiasm and professionalism.
• Schedule and reschedule service appointments, ensuring efficient routing and technician availability.
• Process customer payments accurately and securely, maintaining detailed records in our CRM system.
• Respond promptly and professionally to customer inquiries via phone, email, and SMS.
• Proactively follow up with customers to ensure their satisfaction and address any concerns.
• Educate customers about Urbanex's services, the importance of ongoing pest control maintenance, and
• any available promotions.
• Collaborate with branch managers and technicians to coordinate service routes and resolve customer
• issues efficiently.
• Handle customer retention tasks, including addressing concerns that might lead to cancellations and
• proactively rescheduling appointments.
• Provide feedback to branch managers on customer trends and issues to help improve service delivery
• and identify areas for growth.
• Assist branch managers with various tasks and projects as needed, demonstrating flexibility and a
• willingness to support the team.
• Maintain accurate and up-to-date customer records in our CRM system.

Requirements

• Strong customer service skills with a passion for helping others and resolving issues effectively.
• Excellent verbal and written communication skills, with the ability to communicate clearly and
• professionally.
• Exceptional organizational skills and the ability to manage multiple tasks simultaneously, demonstrating
• strong time management and prioritization skills.
• Solid problem-solving abilities and a knack for finding creative solutions to customer challenges.
• A team player mentality with a willingness to collaborate and support colleagues in a fast-paced
• environment.
• Self-starter with the ability to work autonomously and take initiative.
• Adaptability and a willingness to learn new systems and processes.
• A positive attitude, strong work ethic, and a desire to contribute to a growing company.
• Proficiency in basic computer skills, including data entry and Microsoft Office Suite.
• Experience with FieldRoutes CRM and Voice for Pest phone systems is a plus, but not required (we'll
• train you!).
• Must be reliable, honest, and able to maintain a high degree of professionalism at all times.
• Must pass a background check and credit check due to the handling of customer payments.

Skills

Required

• Strong customer service skills
• Exceptional organizational skills
• Solid problem-solving abilities
• Team player mentality
• Adaptability and willingness to learn
• Positive attitude and strong work ethic

Benefits

• Competitive pay ranging from $16 to $22 per hour, based on experience.
• Enjoy comprehensive benefits including full medical, dental, and vision coverage, 3 weeks of PTO, 10
• company-paid holidays, and your birthday off!
• Opportunity to work in a fast-growing company with a strong focus on employee development.
• A supportive, team-oriented work environment where your contributions are valued.
• The chance to make a real difference in the lives of our customers by helping them create a pest-free
• environment.