Relationship Manager — Payments / Banking at DigiHyre in New York, New York, United States
- Company: DigiHyre
- Location: New York, New York, United States
- Posted: Sep 19, 2026
- Type: Full-time
- Experience: 7+ years
Overview
We're hiring the first Relationship Manager for an early-stage, well-funded payments network working with US chartered banks. You'll own partner bank relationships end to end — from contract signing through onboarding, go-live, and steady-state operations — and build the relationship management play…
Job description
- We're hiring the first Relationship Manager for an early-stage, well-funded payments network working with US chartered banks. You'll own partner bank relationships end to end — from contract signing through onboarding, go-live, and steady-state operations — and build the relationship management playbook from the ground up rather than inherit one. This is a pre-launch environment, so comfort with ambiguity matters as much as experience.
Responsibilities
- Own partner bank relationships from signing through onboarding, go-live, and ongoing operations
- Act as the senior, named client-facing point of contact for each bank partner
- Run structured programs for regulated financial institutions, including contractual oversight, commercial management, and change control
- Manage SLAs, liquidity rules, exception handling, and network rulebook obligations
- Brief partner banks' leadership teams, not just operational staff
- Define and stand up the RM function and playbook as the first hire in the role
Requirements
- US-based and able to travel
- 7+ years in payments, banking, or financial technology infrastructure
- Significant experience as the named owner of a client relationship — not a support or analyst function
- Working knowledge of large-value payment systems and network rulebooks (FedNow, RTP, CHIPS, SWIFT, or a payments network / FMU), including SLAs, liquidity rules, and exception handling
- A track record running structured programs for regulated financial institutions
- Strong executive communication, comfortable briefing bank leadership
- Authorized to work in the US; this role does not offer visa sponsorship
- Exposure to tokenized deposits, stablecoins, shared-ledger payment networks, blockchain, or crypto
- Experience at an early-stage or pre-launch company, or a clear history of choosing ambiguity over structure
Skills
Required
- Payments
- Banking
- Financial technology infrastructure
- Client relationship management
- Large-value payment systems
- SLAs
- Liquidity rules
- Exception handling
- Executive communication
Preferred
- Tokenized deposits
- Stablecoins
- Shared-ledger payment networks
- Blockchain
- Crypto