Customer Support Representative – Travel at Exciting Travel Now in Pittsburg, Kansas, United States

Job description

• We are seeking a dependable and service-focused Customer Support Representative to assist clients with travel-related services. This role is ideal for individuals who enjoy helping others, communicating clearly, and providing reliable support throughout the travel planning process.
• You will work directly with clients to answer questions, provide guidance, and ensure a positive experience from inquiry through travel completion.

Responsibilities

• Respond to client inquiries via phone, email, and online communication
• Provide assistance with travel questions, reservations, and general support
• Share accurate information about destinations, policies, and procedures
• Maintain professional and timely communication
• Follow company service standards and operational guidelines
• Document interactions and updates in company systems

Requirements

• Strong communication and interpersonal skills
• Customer service experience preferred but not required
• Self-motivated and able to work independently
• Comfortable using computers, email, and web-based tools
• Detail-oriented with a positive, solution-focused mindset
• Interest in travel or hospitality is a plus

Skills

Preferred

• Customer service experience
• Interest in travel or hospitality

Benefits

• Initial training and ongoing mentorship
• Flexible remote work options
• Growth opportunities within the travel industry
• Supportive and collaborative team environment