Hospital Operations Manager at GoodVets in GoodVets Denver - Denver, CO

Job description

• As our Hospital Operations Manager, you’ll be the operational heartbeat of the hospital. You’ll run day-to-day, ensuring your team meets and exceeds performance, financial, and client-experience targets. From staffing and scheduling to inventory, compliance, and reporting, you’re the leader who makes the hospital run smoothly with a culture that attracts top talent and delivers exceptional veterinary care and patient experiences.

Responsibilities

• Lead all daily hospital operations
• Ensure compliance with all operating standards and requirements
• Create and maintain accurate work schedules
• Hire, train, and onboard new team members—setting the bar for performance and culture
• Prepare monthly reports on hospital performance, staffing needs, margins, and trends
• Conduct performance reviews and provide coaching for growth
• Monitor inventory, manage ordering, and maintain cost control
• Support doctors, staff, and clients with clarity, speed, and professionalism

Requirements

• Operational Excellence: Ability to execute and enforce protocols, manage appointment flow, oversee inventory, and balance hands-on tasks with leadership responsibilities
• Client Relations: Maintains a top-tier client experience and proactively resolves issues
• Team Leadership: Hires and develops high-performing teams; models accountability and professionalism
• Culture & Growth: Builds a positive, results-driven environment and rewards excellence
• Technical Support: Strong veterinary technician skillset; able to model technical and patient-care excellence
• Proven work experience as a Hospital Operations Manager, Medical Office Manager or similar role strongly preferred.
• Three plus years in veterinary medicine with progressive responsibilities, technician background strongly preferred
• Powerful leadership skills and an empathetic approach to management, experience training and mentoring/developing others
• Advanced skills in Practice Management Systems and MS Excel.
• Basic accounting skills
• Demonstrated ability to implement and enforce standard operating procedures and hospital protocols to maximize productivity and patient satisfaction
• Demonstrated ability to communicate clearly and effectively with hospital and corporate teams and the confidence to make important decisions.
• Excellent problem-solving capabilities, proactively manage and resolve conflict and the ability to work well under pressure
• Demonstrated passion to make a difference in pets and people’s lives

Skills

Required

• Powerful leadership skills
• Empathetic approach to management
• Advanced skills in MS Excel
• Basic accounting skills
• Confidence to make important decisions
• Excellent problem-solving capabilities
• Proactively manage and resolve conflict
• Ability to work well under pressure

Preferred

• Technician background

Benefits

• Competitive Compensation: A strong base salary with a generous annual performance-based bonus—because we believe in rewarding the leaders who drive our success.
• Comprehensive benefits package: Comprehensive medical, dental, and vision insurance to keep you and your family well—plus flexible spending options and disability coverage.
• 401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals.
• Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance.
• Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location.
• A Culture that Values You: Be part of a team that leads with empathy, prioritizes collaboration, and celebrates each other’s wins—big and small.