Chief Information Officer (Distribution, Logistics, & Digital Transformation) at Benco Dental in Pittston, PA

Job description

• The CIO will set and execute a multi-year technology vision for a nationwide distribution and e-commerce business, reporting to the Managing Director as a full member of the Executive Team. The right person will modernize legacy systems, fix real compliance and operational gaps, build a data-driven culture, and lead the company's AI transformation. What we're looking for in an industry leading CIO candidate:
• Accomplished leader with a proven record driving innovation in technology-forward distribution, logistics and/or manufacturing organizations.
• Visionary strategist who leads Benco’s successful future technology initiatives.
• Thought leader who translates complex strategic technology concepts into actionable business language.
• Change agent comfortable driving large-scale transformation while balancing risk.
• Servant leader who builds trust, encourages professional growth, and embraces diversity.
• Customer-centric mindset that starts with end-user needs and works backward.
• Skilled negotiator and influencer across vendors, peers, and executive stakeholders.

Responsibilities

• Technology Strategy – Develop and champion a multi-year technology roadmap that supports corporate growth objectives and presents clear ROI for each major initiative.
• Systems Modernization – Lead the phased replacement or re-engineering of legacy ERP and ancillary platforms with modern, cloud-oriented solutions while maintaining business continuity.
• Digital Commerce & Customer Experience – Partner with sales, marketing, and operations to expand digital channels, improve self-service capabilities, and enable data-driven personalization.
• Technology Strategy & Roadmap – Build and own a multi-year technology roadmap tied to clear business outcomes, accountabilities and ROI.
• Data, Analytics & AI – Build and own a multi-year technology roadmap tied to clear business outcomes, accountabilities and ROI. Establish a robust data architecture and analytics program that supports advanced forecasting, pricing optimization, and operational insights. Create a strategy that puts Benco at the forefront of AI in the dental distribution field.
• Cybersecurity & Compliance – Own the enterprise security posture, ensuring adherence to all relevant regulatory frameworks (e.g., HIPAA, PCI-DSS) and implementing a zero-trust approach.
• IT Operations – Deliver reliable, cost-effective infrastructure and service management processes, achieving high systems uptime and strong internal customer satisfaction.
• Innovation & Emerging Technologies – Provide the vision for evaluating and piloting emerging technologies (e.g., GenAI, mobile AR, blockchain for supply-chain traceability) that can be scaled for competitive advantage.
• Vendor & Budget Management – Negotiate and manage strategic vendor relationships, drive total-cost-of-ownership reductions, and maintain fiscal discipline.
• Leadership & Culture – Build and mentor a high-performing, diverse IT team, fostering a culture of accountability, continuous improvement, and customer focus.

Requirements

• 15+ years of progressive IT leadership, including at least 5 years as VP, CIO, CTO, or equivalent technology executive. Hands-on background in distribution, logistics, or manufacturing strongly preferred.
• Demonstrated, personal experience building with AI.
• Proven delivery of complex ERP migrations or cloud transformation programs in a live business environment.
• Deep knowledge of cloud platforms, API ecosystems, data architecture, cybersecurity frameworks, and modern software development.
• Working knowledge of HIPAA, PCI-DSS, and related healthcare-adjacent regulatory requirements.
• Familiarity with FDA UDI or pharmaceutical chain-of-custody compliance requirements preferred.
• Ability to live within reasonable commuting distance of Pittston, PA, or willingness to relocate.
• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field. An advanced degree (MBA or MS) is a plus.
• Ability to travel to company or vendor events, co-travel nationally with Benco sales representatives, etc.
• The person who best fits this job displays the following competencies:
• Project Management Instinct. Moves fast, owns a plan and holds self and team accountable to delivery.
• Creativity.Finds a path to yes by finding creative business solutions.
• Vision. Sees where the business needs to go before others do, and paints the picture clearly enough that other people want to follow.
• AI fluency. Has personally built something with AI. Understands the difference between a proof of concept and something that runs in production.
• Business credibility. Can hold their own in a sales conversation, a distribution walkthrough or a board discussion. Understands the business, not just the technology that supports it.
• Financial and Business Acumen. Ties ever technology decision to a business outcome. Understands margins, cost structures and what it takes to move EBITDA.
• Executive Presence. Communicates complex decisions clearly to non-technical audiences.
• Change Management. Brings the organization through workforce and technology transitions with integrity and planning.

Skills

Required

• Project Management Instinct
• Creativity
• Vision
• AI fluency
• Business credibility
• Financial and Business Acumen
• Executive Presence
• Change Management

Benefits

• Compensation & Benefits: A competitive executive package—including base salary, annual performance bonus, and long-term incentives—will be tailored to the candidate’s experience and market benchmarks. Comprehensive benefits (health, dental, vision, 401(k), etc.) are provided.