Customer Service Rep at American Residential Services in US-VA-Chesapeake

Job description

• Pay: $18.00 per hour
• Schedule: 40 hours per week plus rotating weekends (additional HPW) - Monday-Friday shift (scheduled between 7 AM to 8 PM)
• Full-time, year-round work
• RS Andrews, in partnership with American Residential Services, is part of the nation’s largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience.

Responsibilities

• Deliver exceptional customer service through inbound and outbound calls. You’ll manage scheduling, handle multi-line phones, and support customers with professionalism and urgency. This is a fast-paced, team-driven role based in-office — it is not remote.

Requirements

• Prior experience in a customer service or call center environment
• Proficiency with Microsoft Office and computer-based systems
• Ability to handle multi-line phones with accuracy and composure
• Must report daily to the office (no remote work available)
• Weekend and shift flexibility may be required
• Must be able to pass background check and drug screening

Skills

Required

• Professionalism
• Urgency
• Composure
• Team-driven
• Microsoft Office
• Computer-based systems
• Multi-line phones

Benefits

• Weekly pay via direct deposit
• Paid training and onboarding
• Insurance available after 31 days
• Low-cost medical (as low as $5/week)
• Dental, vision, HSA/FSA
• 401(k) with company match
• 13 days PTO + 8 paid holidays
• Company-paid life insurance
• Clean office environment with strong team culture
• Career growth opportunities within a national network