Account Manager - Landscape Maintenance at Gothic Landscape in San Jose, CA

Job description

• Are You Our Next Great Landscape Maintenance Account Manager?
• If you're a relationship-driven leader who enjoys working outdoors, managing teams, solving problems, and delivering exceptional service to commercial landscape clients, we want to meet you!
• As a Landscape Maintenance Account Manager, you will be responsible for building strong client relationships, leading field operations, developing your team, identifying opportunities for growth, and helping drive the overall success of the branch.
• This position is located in Santa Clara, CA.

Responsibilities

• Build and maintain strong relationships with commercial landscape clients through consistent communication, responsiveness, and exceptional service.
• Ensure customers receive high-quality, timely service and that client expectations are consistently met.
• Lead and support landscape maintenance crews, including morning dispatch, workload planning, performance management, coaching, and addressing employee or customer concerns.
• Conduct proactive property and site-quality inspections and communicate findings and action plans to both clients and internal teams.
• Identify opportunities for additional services and develop proposals and bids that create value for our customers.
• Network within the market and generate referrals and new business opportunities.
• Help grow the branch's contract base within targeted market segments and geographic areas.
• Partner with branch leadership to achieve goals related to customer retention, quality, growth, employee development, and profitability
• Serve as a trusted advisor to clients by understanding their needs and proactively recommending solutions.

Requirements

• The ideal candidate is a confident leader who combines commercial landscape knowledge, operational leadership, customer service, and sales ability.
• 5+ years of commercial landscape experience, with client and crew management experience strongly preferred.
• Proven success managing a large portfolio of commercial landscape maintenance accounts.
• 2- or 4-year college degree in horticulture, landscape management, business, or a related field preferred; equivalent industry experience will be considered.
• 2–3+ years of experience training and managing multiple landscape crews, gardeners, or field employees.
• 3+ years of customer service, sales, account management, or comparable experience.
• Strong consultative selling skills with the ability to identify opportunities and sell additional landscape services.
• Strong written and verbal communication skills, including the ability to prepare and present proposals and bids.
• Excellent time-management, organizational, and problem-solving skills.
• Strong work ethic with the ability to work independently while collaborating effectively with branch leadership and field teams.
• Ability to build trust and credibility with clients, employees, and coworkers.

Skills

Preferred

• Commercial landscape knowledge
• Operational leadership
• Customer service
• Sales ability

Benefits

• At Gothic Landscape, we believe your success is our success. We invest in our people and provide opportunities to build a long-term career.
• Perks & Benefits
• $95,000–$105,000 annual salary
• Annual bonus potential based on individual and branch performance
• Healthcare benefits
• 401(k) with company match
• 9 paid holidays
• Paid vacation and sick leave
• Company-paid take-home vehicle
• Company-paid cell phone and laptop
• Paid training and professional certifications
• Career advancement opportunities
• A fast-paced, team-oriented environment
• A culture that fosters growth, inspires longevity, and rewards mutual loyalty
• Specific compensation may vary based on skills, experience, qualifications, and location.