Customer Service Representative (Call Center) at Tryfacta, Inc. in Houston, TX

Job description

• Job Description

Responsibilities

• Using available resources and defined research procedures, establish professional and friendly rapport with customers by responding quickly and accurately to all inquiries regarding account activity, tag fulfillment, and standard violation resolution.
• Maintains PCI compliance as it relates to collecting and processing payments with credit card and/or banking information.
• Meets daily qualitative and quantitative targets to maintain operational standards.
• Reconciles payments and toll tags and prepares end-of-day reports as specified per section.

Requirements

• To be considered for this position, you should have: [ Skills, Education, or Experience]
• High school diploma or G.E.D. equivalent from an accredited institution.
• Previous relevant customer service experience required (Call Center).
• Ability to speak clearly, correctly, and listen effectively.
• Candidate must be Bilingual (Spanish).
• Knowledge of basic math.
• Good written and interpersonal skills.
• Strong customer service skills.
• Good analytical and organizational skills.
• Working knowledge of personal computers and related software: Microsoft Office, including word processing, spreadsheets, and databases.
• Must possess keyboarding skills of 30 wpm and 10-key touch.
• Ability to work in a team environment and be open to change.
• Multi-tasking capabilities; ability to think logically, time management, organized, flexible, and goal-oriented.
• Ability to exercise tact and to handle customer interactions in a fast, courteous, and efficient manner.
• Ability to establish and maintain effective working relationships with others.
• Must be able to maintain confidentiality.

Skills

Required

• Candidate must be Bilingual (Spanish).
• Knowledge of basic math.
• Good written and interpersonal skills.
• Strong customer service skills.