Customer Service/Project Coordinator at AlphaGraphics in NH-Portsmouth-03801

Job description

• The Customer Service Representative plays a critical role in the day-to-day administrative operations of AlphaGraphics as well as acting as a trusted advisor, selling the products and services of the company to our valued clients. Our company’s success depends on our ability to meet our client’s challenges head-on, then solve them quickly and professionally.
• The Customer Service Representative is responsible for evaluating client product needs, presenting appropriate solutions, cross-selling the various services and products of the company, and daily administrative tasks. The position requires client relationship management, estimating, and client interaction. This is a fast-paced role, the ideal candidate will be someone who thrives in a busy, active environment.

Responsibilities

• Client Consultation
• Consult with the existing customer base, new prospective customers and walk-in customers to determine their print, marketing, and sign needs and recommend appropriate solutions.
• Product Estimation
• Provide product estimates for clients after consultation
• Coordinate delivery / production of products with production or outside vendors as appropriate
• Manage client expectations, schedules, and prices as needed
• Prepare accurate invoices following established process guidelines
• Administrative
• Update and manage customer account notes and information
• Manage customer invoicing
• Manage register/cash and payments
• Generate daily and monthly closeout reports
• Fulfill shipping orders via UPS and FedEx
• Maintain organization of customer files & digital/physical workspace.
• Communication
• As the customer’s advocate, communicate needs within the company to insure excellent customer service and product quality
• Promptly advise supervisor of any potential client issues which might require assistance or attention

Requirements

• The ideal candidate is a well-organized customer service professional with experience successfully selling in a business environment. Experience in print, marketing, promotional items, or signs is greatly preferred but not required. The candidate believes in providing top notch customer service and is a self-starter with a proactive, solution-oriented approach to handling client needs and daily challenges.
• High School Diploma or equivalent
• Experience with Microsoft Office
• Experience in sales and/or customer service within a fast-paced environment
• Team member with collaborative style who knows how to foster success in others
• Capable of juggling multiple priorities and operating with a calm sense of urgency
• Positive “can do” attitude (this is critical!)
• College degree
• Familiarity with current print and copy technology (highly desirable)
• Working knowledge of computer technology and a familiarity with the Adobe Creative Cloud Suite
• Experience in business-to-business, retail, and/or manufacturing setting

Skills

Required

• Microsoft Office
• Team member with collaborative style
• Positive 'can do' attitude

Benefits

• Employee discounts
• Opportunity for advancement
• Training & development
• Compensation: $18.00 - $21.00 per hour