Front Desk Supervisor at A&R Group in Mobile, AL 36619

Job description

• Position Type
• Full Time
• Job Shift
• Any
• Category
• Hospitality - Hotel
• We're Hiring: Front Desk Supervisor – Be the Smile Behind the Stay!
• Position Type: Full-Time | Guest Services Leadership
• Start Date: As soon as you're ready to lead the front lines of hospitality!
• This isn’t just a job—it’s your next step in a career filled with excitement, guest stories, and growth. If you’re ready to bring your personality, professionalism, and passion for people to the front desk, we want to meet you!
• Apply today and let’s make every check-in a moment to remember.

Responsibilities

• Be the go-to leader for our front desk team—supporting, coaching, and encouraging every shift
• Greet guests with genuine warmth, confidence, and enthusiasm
• Handle check-ins, check-outs, reservations, and all the questions in between
• Jump in when the line gets long or a guest needs a little extra TLC
• Resolve guest concerns with empathy, speed, and a “we’ve got this” attitude
• Ensure each shift runs smoothly and every guest leaves smiling
• Collaborate with housekeeping, maintenance, and other departments to keep the guest experience seamless
• Maintain a clean, organized, and welcoming front desk area that reflects the pride we have in our property

Requirements

• You’ve got at least 1–2 years of front desk or guest service experience—bonus points for hotel experience!
• Leadership skills that inspire others to deliver their best
• A people person through and through—you love helping guests and supporting your team
• Detail-oriented, organized, and cool under pressure (even when five guests walk in at once!)
• Able to handle basic tech and hotel software systems with ease
• Available to work flexible shifts including weekends, evenings, and holidays
• A positive attitude that lifts others up—especially on busy days!
• What You Bring to the Table (Qualifications)
• Previous experience in hospitality? Great! If not, a positive attitude and willingness to learn go a long way.
• You’re organized, punctual, and can juggle multiple tasks without breaking a sweat.
• You’re a strong communicator who knows how to make guests feel heard, valued, and welcomed.
• You’ve got a can-do attitude and love solving problems before they even become problems.
• You thrive in a fast-paced, ever-changing environment where every day is a little different.
• Flexible scheduling? No problem—you’re ready for mornings, evenings, weekends, and anything in between.
• You love creating guest experiences that feel personal, warm, and unforgettable.
• You're sharp, speedy, and focused—even when the lobby’s buzzing.
• You don’t mind staying active—lots of walking, bending, and standing doesn’t bother you.
• Dependable, respectful, and professional—you take pride in your work.
• You’re a quick study and a go-getter who’s always willing to jump in and help.
• Team player to the core, but confident enough to take the lead when needed.

Skills

Preferred

• Previous experience in hospitality

Benefits

• A supportive team that treats each other like family
• Opportunities to grow your hospitality career and develop leadership skills
• Monthly recognition and appreciation events (yes, we celebrate YOU!)
• Employee discounts for travel, perks, and more
• Competitive pay, shift flexibility, and advancement potential