Project Manager Lien Resolution at Archer in Austin, TX

Job description

• A Lien Resolution Project Manager is responsible for guiding and managing mass tort dockets through lien operations from intake hand-off phase to completion. This includes collaboration with various departments across the organization to ensure dockets are progressing towards completion and that all lien resolution related duties ARCHER is tasked with are being delivered timely and accurately. In this role, you will work with both internal and external parties. A Lien Resolution Project Manager is organized, has a high degree of analytical ability, exhibits excellent communication and critical thinking skills, and is adept at working with various operational departments to steer progress on assigned dockets.
• POSITION LOCATION: Austin, TX

Responsibilities

• Ensure that ARCHER is performing the full scope of services as defined by both the Master Settlement Agreement and client law firms.
• Identify docket level needs, both internal and external, and ensure that those needs are met. This includes:
• Identifying operational roadblocks preventing lien resolution progress and working with other departments/teams to ensure those roadblocks are cleared.
• Understanding key deliverables and scope (i.e. disbursement requests, holdback reports, etc.) and ensuring ARCHER is complying with all established protocols, as well as creating new protocols when necessary.
• Ensuring that health claim audit protocols are developed and implemented.
• Assisting in drafting external communications by providing lien related content.
• Ensuring lien level reporting is established and delivered to clients on schedule.
• Maintain database and all other tools with up to date and accurate information as it relates to the lien resolution.
• Analyzing and interpreting data in order to provide instruction for input into database, including understanding the effects that data has on the lien resolution process. This includes establishing streamlined ways to process information on dockets.
• Coordinating with other departments to prepare them to act when milestones are met.
• Ensuring other departments fulfill responsibilities timely when certain milestones are met.
• Coordinating with Accounts Receivable or Project Director when invoicing milestones are met to ensure timely invoicing for lien resolution services.
• Coordinating with Lien Payments team to establish docket specific lien payment requirements, including timing of when lien payments will begin.
• Track and report on key docket metrics

Requirements

• To possess ability to work with multiple internal teams as an engaged team member and to work in a fast-paced environment with a high level of patience, tact and diplomacy.
• To know and identify status of all assigned dockets.
• To proactively anticipate and identify service issues and work with internal managers/team leads to rectify same.
• To ensure that docket accuracy, timeliness, and service excellence are met from docket beginning to docket end.
• Establish and implement process improvements to enhance the delivery of services
• Degree from a 4-year college or university or related experience
• Proficient in Excel, including ability to glean conclusions from datasets and effectively communicate findings
• Essential Excel skills would include (but not limited to): pivot tables, VLOOKUP, conditional formatting, developing charts, logical If formulas
• Comfortable in extremely fast-paced startup environment
• Ability to work cooperatively in cross-functional, multiple geographic location setting
• Decisiveness and sense of urgency; ability to see and act quickly on priority issues
• Clear, confident communicator
• Self-starter with high degree of personal accountability
• Critical thinking
• Specifically, able to ask thoughtful questions, solve complex problems, think analytically, etc.
• High degree of accuracy and attention to detail
• Excellent organizational skills with ability to handle various projects simultaneously
• 2+ years of experience in Legal Project Management
• 2+ years of experience in lien resolution, insurance adjusting, personal injury or mass tort law, or related field

Skills

Required

• Clear, confident communicator
• Critical thinking

Benefits

• 401(K) retirement plans with matching contributions.
• Comprehensive health insurance coverage.
• Dental and vision insurance plans.
• Parental leave to support work-life balance.
• Short-term and long-term disability coverage.