Experience Automotive Service Advisor at Scranton Chevrolet of Norwich in Norwich, CT

Job description

• Scranton Chevrolet of Norwich | Norwich, CT
• Full-Time | $60,000–$85,000+ Earning Potential
• Hiring Now
• You're Already a Service Advisor. The Question Is: Are You at the Right Dealership?
• If you know how to run a service lane, build customer trust, communicate effectively with technicians, and turn recommendations into completed work, we want to talk to you.
• Scranton Chevrolet of Norwich is looking for an experienced Automotive Service Advisor to join our busy Service Department.
• We're specifically interested in automotive professionals who understand that being a great Service Advisor is about more than writing repair orders.
• It's about owning the customer experience from write-up through vehicle delivery, building long-term relationships, maximizing legitimate service opportunities, and keeping the entire repair process moving.
• If you've built your career in automotive service and are looking for a dealership where your experience, performance, and ideas will be valued, this could be your next long-term home.
• Take care of the customer. Take care of the technician. Take care of the business.
• That means providing customers with honest, understandable information so they can make informed decisions about their vehicles.
• It means communicating effectively with technicians so work moves efficiently through the shop.
• And it means recognizing legitimate maintenance and repair opportunities instead of simply processing repair orders.
• We want advisors who take pride in their CSI, customer retention, repair-order performance, communication, and reputation.
• We're looking for someone who is career-minded.
• Someone who doesn't just want to move from one service lane to another.
• Someone who wants the opportunity to perform, earn, develop, and potentially grow beyond their current position.
• "What's my next step?"
• We should talk.
• As Scranton Chevrolet continues to grow, we want strong performers to have opportunities to grow with us.
• Some of the best automotive professionals aren't actively searching job boards.
• We understand that.
• If you're currently working as a Service Advisor, Service Writer, Assistant Service Manager, or in another dealership service role and you're doing well where you are, we're still interested in having a confidential conversation.
• You don't have to be unhappy with your current dealership to explore whether there's a better opportunity.
• Better tools.
• Strong earning potential.
• A busy service operation.
• A respected GM dealership.
• Long-term stability.
• A family-owned environment.
• And an opportunity to grow.
• Scranton Chevrolet of Norwich may be worth a conversation.

Responsibilities

• As a Service Advisor, you'll take ownership of the customer's service experience from arrival through completion.
• Greet customers and establish a professional, trustworthy relationship
• Listen carefully to vehicle concerns and accurately document customer needs
• Open, manage, and close repair orders
• Review vehicle history and identify appropriate maintenance opportunities
• Explain technician findings and recommended repairs clearly
• Present repair and maintenance recommendations professionally and confidently
• Prepare and communicate accurate estimates
• Obtain customer authorization for recommended work
• Keep customers informed regarding repair status, costs, and expected completion
• Utilize digital tools, videos, texting, and electronic estimates to improve customer communication
• Coordinate closely with technicians, dispatch, parts, and Service Management
• Help maintain efficient workflow throughout the Service Department
• Monitor repair progress and proactively address delays or concerns
• Assist customers with warranty, maintenance, and manufacturer-related questions
• Maintain accurate documentation and dealership records
• Follow GM and dealership processes and requirements
• Maintain strong customer satisfaction and CSI performance
• Build relationships that create repeat and referral service business
• Work toward individual and departmental performance objectives

Requirements

• This position is designed for someone who already understands the automotive service environment and wants to take the next step in their career.
• Previous automotive Service Advisor / Service Writer experience
• Strong understanding of dealership service operations
• Experience managing repair orders from write-up through completion
• Knowledge of automotive maintenance and repair terminology
• Ability to confidently explain technician recommendations to customers
• Strong customer communication and relationship-building skills
• Ability to balance customer satisfaction with dealership performance
• Strong organizational and time-management skills
• Ability to manage multiple active repair orders simultaneously
• Comfort working in a busy, fast-paced service environment
• Strong follow-through and attention to detail
• Ability to work effectively with technicians, Parts, Management, and other departments
• A professional, customer-first approach
• Valid driver's license
• Experience with General Motors dealerships and/or Reynolds & Reynolds is highly desirable.
• If you already understand GM processes, warranty procedures, maintenance schedules, manufacturer programs, or Reynolds & Reynolds workflows, we especially want to hear from you.

Skills

Required

• A professional, customer-first approach
• Valid driver's license

Benefits

• A sign-on bonus may be available for the right experienced Service Advisor who can join us within our needed timeframe.
• If you're currently employed by another dealership, your application and conversations with us will be handled with discretion and confidentiality.
• We understand the automotive community is small, and we respect your privacy.
• Expected earning potential: $60,000–$85,000+ per year
• Compensation is performance-driven and provides experienced advisors with the opportunity to be rewarded for strong results.
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Paid time off
• Employee discounts
• Ongoing manufacturer and dealership training
• GM programs and incentives
• Career advancement opportunities