Front Desk Representative - South Tampa at Florida Orthopaedic Institute in Tampa, FL

Job description

• Position Summary: Responsible for ensuring all aspects of the check in and check out process are handled in an organized and efficient manner including collecting co-pays, deductibles, and patient balances, obtaining credit card on file agreements, and scheduling follow up appointments, diagnostic testing, and specialty injection appointments. The Rep is responsible for preparing paperwork at the start and end of the clinic day, to include verifying all charge slips have been completed, batching daily collections, reconciling missing tickets, creating claims (if applicable), and maintaining correct balance in cash box

Responsibilities

• · Ensuring office/zone is prepared to receive patients by turning on lights, unlocking front doors, and ensuring appropriate sign in sheets are placed in clipboards on the front desk counter.
• · Greeting patients upon arrival by smiling, introducing yourself to the and welcoming new patients to our practice.
• · Informing patients of any delays in clinic/wait times.
• · Providing patient with the intake tablet and instructions on how to use the tablet.
• · Assist patients having difficulty using the tablet.
• · Ensuring the patients have completed all the required intake information.
• · Obtain and ensure the patient’s photo identification and insurance card(s) match the information in the patient’s Athena account. Scan any new insurances insurance cards and email Benefit Department with any changes.
• · Verifying a valid authorization is present in the patient’s account in Athena.
• · Ensuring the patient’s insurance benefits have been verified within the past 90 days.
• · Collecting all co-pays, deductibles, co-insurance, and outstanding patient balances.
• · Inform patients of credit card on file process and obtain signed agreements.
• · Begin check in process in Athena.
• · Print any financial agreements or advanced beneficiary notices and obtain patient’s signature.
• · Upload any outside patient’s imaging cd’s into Medview PAC’s system.
• · Preparing all paperwork for next day’s clinic.
• · Schedule patients follow up appointments
• · Complete end of day batches.
• · Process any required disability form payments.
• · Scan daily batches in Z drive and forward any documents for scanning to Patient Records.
• · Ensuring clinics run smoothly by informing Zone Lead or Supervisor of any problems or issues to ensure they are quickly resolved.
• · All other duties as assigned.

Requirements

• Qualifications: High School Diploma. 2 years experience in a medical environment.

Skills

Required

• Customer service
• Communication
• Organizational skills
• Attention to detail
• Athena (EHR system)
• Medview PACS
• Microsoft Office (implied)

Benefits

• Full time opportunities available, with room for career growth and advancement.
• Excellent job security and stability, to promote an optimal work life balance.
• Be part of this dynamic and growing high level Front Desk team!