Customer Service- Cashier at Roche Bros in Duxbury

Job description

• The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!

Responsibilities

• The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
• 1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.
• 2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.
• 3. Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.
• 4. Verify identification for beer and wine purchases (where applicable).
• 5. Follow company cash handling procedures and maintain acceptable over/short record
• 6. Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.
• 7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.
• 8. Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.
• 9. Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.
• 10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.
• 11. Other duties as assigned by management

Requirements

• Must be passionate about people and committed to customer service excellence!
• 2. Must be able to work as a team member and interact positively with customers.
• 3. Must possess a high standard of integrity and reliability.
• 4. Successful completion of e-learnings and department training programs.
• 5. Must be able to read, write, speak, and understand English.
• 6. Ability to work a schedule based on the business needs of the store location.
• 7. Authorized to work within the U.S.

Skills

Required

• Customer service
• Teamwork
• Integrity
• Reliability
• English proficiency
• Schedule flexibility
• Cash handling
• Point of sale (POS) system
• Attention to detail
• Communication
• Problem-solving
• Safety awareness

Benefits

• Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
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