UX Designer at N2IA Technologies in Washington, DC, USA

Job description

• UX Designer
• N2IA is seeking a Mid-Level UX Designer to improve the usability, accessibility, and effectiveness of digital services used by the public and internal staff. In this role, you will contribute to the design of user-centered experiences for web applications, forms, workflows, and service journeys. You will work closely with senior designers, product managers, engineers, researchers, content specialists, and program stakeholders to create solutions that meet user needs while addressing policy, security, technical, and accessibility requirements. The ideal candidate has experience working through the full UX design process, is comfortable contributing independently to defined projects, and is ready to continue developing their research, facilitation, systems-thinking, and design skills.

Responsibilities

• Conduct user research to understand needs, constraints, and service pain points (interviews, contextual inquiry, surveys, usability testing).
• Document decisions, research findings, and design rationale.
• Translate research into insights, personas, journey maps, service blueprints, and prioritized design opportunities. (review deliverables, ensure alignment with standards and user needs).
• Create information architecture, user flows, wireframes, prototypes, and high-fidelity designs for websites and applications.
• Support design systems and reusable components that improve consistency across government services.
• Facilitate design workshops with cross-functional stakeholders (program owners, legal/policy, IT, operations, call centers, and community partners).
• Ensure compliance with accessibility standards (e.g., WCAG 2.1 AA) and support inclusive design practices.
• Collaborate with product, engineering, content, and analytics to define requirements, acceptance criteria, and success metrics.

Requirements

• Approximately 4–6 years of professional UX, product design, interaction design, or related experience delivering digital products or services.
• Bachelor's degree in Design, Human-Computer Interaction, Psychology, Computer Science, related field, or 8 years of UX Designer experience.
• Experience designing for complex, data-heavy applications (not just marketing sites and mobile apps).
• Demonstrated experience with user research and usability testing, including synthesis of findings into actionable recommendations.
• Proficiency in modern design/prototyping tools (e.g., Figma, Adobe XD, Sketch).
• Strong understanding of interaction design, information architecture, and content-aware design.
• Working knowledge of 508 (WCAG) accessibility and inclusive design principles.
• Experience working with cross-functional teams and navigating complex stakeholder environments.
• Ability to conduct user research to understand needs, constraints, and service pain points (interviews, contextual inquiry, surveys, usability testing). Document decisions, research findings, and design rationale.
• Ability to manage assigned work with moderate independence while seeking guidance when project complexity or ambiguity requires it.
• Ability to communicate clearly, comfortable speaking up to drive alignment across design and engineering, and with technical and non-technical audiences. Confidently shares ideas, raises concerns early and advocates for users in cross-functional discussions. Demonstrates integrity and skilled at defending design decisions with evidence.
• Familiarity with design libraries, react, templates, and scalable UI architecture.
• Familiarity with role-based access, auditing, privacy, security, records management, or regulated workflows.
• Experience in enterprise, government, or compliance-heavy environments (role-based access, auditing, security).
• Experience working in government environments.
• Brings a productive team culture, collaborative approach; curiosity, adaptability, and a willingness to help teams solve problems within real-world constraints and has a sense of humor.
• Ability to prototype interactions and demonstrate flows (Figma prototypes, Axure, Adobe XD, or light code).

Skills

Required

• Demonstrates integrity.
• Sense of humor.
• Figma
• Adobe XD
• Sketch
• Axure
• React
• WCAG 2.1 AA
• 508 accessibility
• User research methods
• Usability testing
• Information architecture