Project Manager at ServiceMaster RRH in CA-Hayward-94545

Job description

• The Restoration Project Manager leads field production for residential and commercial water, fire, smoke, mold and related restoration projects. This role is responsible for overseeing job progress, supervising technicians, ensuring quality and budget compliance, managing documentation for insurance purposes, and serving as the primary point of contact for customers and adjusters. Strong leadership, technical knowledge, and customer service skills are essential to success in this position.

Responsibilities

• Manage and oversee residential and commercial restoration projects from start to completion
• Supervise and support technicians assigned to each job, ensuring safety, quality, and efficiency
• Monitor drying, demolition, mitigation, and restoration activities to ensure scope compliance
• Communicate job processes, timelines, and next steps clearly to customers
• Interface with insurance adjusters, customers, and internal teams to resolve issues and ensure job success
• Create or assist with estimates using Xactimate in accordance with IICRC standards and carrier guidelines
• Inspect and scope losses onsite; document damages with clear notes and job photos
• Maintain accurate job documentation, including photos, notes, and billable activities for insurance reimbursement
• Track labor, equipment, and materials used and communicate billable events appropriately
• Conduct quality assurance inspections, obtain customer approvals, and request payments when necessary
• Train and mentor technicians as needed

Requirements

• High school diploma or equivalent; college degree preferred
• Strong background in restoration and/or construction, including knowledge of building materials and repair methods
• Experience managing teams and leading field operations
• Proficiency with Xactimate and mobile job documentation software preferred
• Excellent communication, problem‑solving, and customer service skills
• Valid driver’s license with a satisfactory driving record
• Ability to work independently, manage multiple priorities, and meet deadlines
• Willingness to participate in an on‑call schedule
• WRT – Water Damage Restoration Technician
• ASD – Applied Structural Drying Technician
• FSRT – Fire & Smoke Restoration Technician
• OCT – Odor Control Technician

Skills

Preferred

• Proficiency with Xactimate
• OCT – Odor Control Technician

Benefits

• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• Company parties
• Free uniforms
• Training & development
• Compensation: $70,000.00 - $85,000.00 per year