Customer Service Operations Representative (Ventura) at Curri in Ventura, CA

Job description

• Application
• Curri is seeking a Service Operations Representative to join our Customer Operations Team. Your goal: make every delivery Curri fulfills a home run. This is an exciting role in a fast-paced environments. We are looking for a passionate, driver, self-starters who are ready to tackle problems from a first-principles perspective; and who are eager to learn and contribute to the company's growth and shape its operational strategies.

Responsibilities

• Facilitate deliveries from booking to successful drop-off and everything in between
• Provide best-in-class support for our customers and drivers via chat and phone
• Communicate with pickup and drop-off contacts to ensure deliveries are completed successfully and smoothly
• Provide operational feedback and identify pain points for the team to optimize logistics

Requirements

• Fun personality, positive attitude, eagerness to learn
• Strong critical thinking and problem solving acumen
• Excellent written and verbal communication skills
• Top-notch customer service skills
• Proficient in G-Suite (Google Docs, Google Sheets)

Skills

Required

• Top-notch customer service skills

Benefits

• You will have the opportunity to work for a dynamic and successful start-up on a diverse team where you can make a huge impact by doing meaningful work.
• There is no work/life—there is only life and want your time at Curri to be life-giving and foster the best version of you. We care about family and your own personal development and don't expect you to be always engaged with work.
• We offer a competitive salary, and benefits including, but not limited to, health, dental, vision, 401K, and an equity compensation grant.
• $24 per hour • Offers Equity