Medical Assistant / Patient Services Representative - Rheumatology Services at Cayuga Health, A Member of Centralus Health in Ithaca, NY, USA

Job description

• The Medical Assistant/PSR is a unique position that varies daily based on the clinical or clerical staffing needs of the practice. Duties include supporting the physicians and/or mid-level providers in the practice with clinical activities and direct patient care as well as assisting patients and staff with the administrative and clerical needs of the practice.

Responsibilities

• Perform clinical duties, including taking vital signs and assisting with procedures, in accordance with NYS laws and practice protocols.
• Prepare exam rooms, sterilize equipment, and maintain clinical supplies.
• Manage patient records, including preparation for visits and handling patient inquiries.
• Check in patients, verify/update demographics, and obtain necessary signatures and insurance information.
• Collect payments, handle daily cash out, and prepare bank deposits.
• Schedule appointments, coordinate referrals, and manage pre-authorizations.
• Provide call management, including triaging phone calls, prescription refills, and test results.
• Participate in team meetings, quality improvement activities, and handle patient communication through various channels.

Requirements

• High School Diploma or equivalent experience
• Demonstrable customer service skills
• Strong problem solving skills including the demonstrable ability think through issues and define solutions
• Excellent time management and prioritization skills
• Must have prior experience with Microsoft Office as well as strong general computer skills
• Prior experience with healthcare information systems, specifically Medent, is Preferred

Skills

Required

• Customer service skills
• Problem solving skills
• Microsoft Office
• General computer skills

Preferred

• Healthcare information systems (Medent)

Benefits

• $18.50 to $23.00 per hour