Customer Success Manager at Whistic in WEST JORDAN, UT
- Company: Whistic
- Location: WEST JORDAN, UT
- Posted: Sep 19, 2026
- Type: Full-time
- Experience: 3+ years
Overview
Build and maintain strong relationships with key stakeholders at mid-market /enterprise accounts Develop and execute strategic success plans for each customer to drive platform adoption, value realization, and growth Proactively identify and mitigate churn risks through regular business reviews and …
Responsibilities
- Build and maintain strong relationships with key stakeholders at mid-market /enterprise accounts
- Develop and execute strategic success plans for each customer to drive platform adoption, value realization, and growth
- Proactively identify and mitigate churn risks through regular business reviews and health assessments
- Own renewal execution end-to-end, including forecasting, negotiation, and close, with accountability for retention targets within assigned book
- Partner with Sales on expansion opportunities and renewal strategies
- Advocate for customer needs internally by collaborating with Product, Engineering, and Support teams
- Analyze customer usage data to identify trends and opportunities for improvement
- Create and deliver executive-level presentations and business reviews
- Monitor customer health metrics and develop action plans to address any concerns
Requirements
- 3+ years in an enterprise B2B SaaS post-sales role (Customer Success, Account Management, Implementation, etc.)
- Proven track record of managing strategic customer relationships and driving retention/growth
- Strong analytical skills with ability to translate data into actionable insights
- Excellent communication, presentation, and interpersonal skills
- Experience leading executive-level discussions and business reviews
- Problem-solving mindset with ability to navigate complex customer situations
- Project management experience with ability to manage multiple priorities
Skills
Preferred
- Data-driven mindset
- Passion for customer advocacy
Benefits
- Stock options
- Medical, dental, and vision insurance
- Company paid life insurance
- Internet and wellness stipend
- Mental health benefit
- Paid parental leave
- 18 Paid Holidays
- 15 Days PTO (All available your 1st day) + 2 additional days each year of employment!
- 3 Whistic DNA Days- Company-paid "Family Day", "Self Day", & "Community Day"
- Whistic Fridays- Work ends at 3:00 PM every Friday
- A world-class culture and employee experience!
About Whistic
Whistic is an agentic risk operations platform that helps security and compliance teams assess, monitor, and manage third-party vendor risk. By combining automated assessments, continuous vendor monitoring, and compliance controls in one platform, Whistic replaces slow, manual risk processes with intelligent workflows, giving teams audit-ready visibility and letting them move faster. We're a values-driven company: Extreme Ownership, Customer Focused, Driven by Results, and Do What's Right, Speak Up guide everything we do. It's an exciting time at Whistic, and we're looking for a Sr. Customer Success Manager (CSM). This role is critical to ensuring our customers maximize the value of Whistic's platform while strengthening long-term relationships that drive retention and expansion. The ideal candidate has experience leading B2B enterprise Customer Success teams in the cybersecurity or SaaS space, a data-driven mindset, and a passion for customer advocacy. This role reports to the Director of Customer Success and is fully remote, based in the U.S. Whistic is a values-driven organization that cares not only about what we accomplish, but also how we accomplish our goals. Whistic’s core values are: Extreme Ownership, Customer Focused, Driven by Results, & Do What’s Right, Speak Up. These values guide everything we do, and we are looking for a CSM to join us who feels energized by these values. If they resonate with you, we’d love to hear from you.