Senior Program Manager – Employment Services at RISE Services Group in Fredericksburg, VA

Job description

• The Senior Program Manager will oversee daily program operations, staff performance, service quality, documentation, referral development, and compliance across assigned locations. This individual will serve as a key link between frontline staff and senior leadership.
• The successful candidate must be available for in-person training, staff supervision, community engagement, and travel. This is not a fully remote position.

Responsibilities

• Provide direct supervision, coaching, and performance management to Employment Program Managers, Employment Specialists, Job Coaches, and other assigned staff.
• Oversee employment services, including supported employment, job development, job coaching, workplace assistance, situational assessments, and transition-related services.
• Monitor referrals, caseload assignments, authorizations, service delivery, billing readiness, and client progress.
• Ensure services and documentation comply with state vocational rehabilitation requirements, Medicaid waiver standards, CARF expectations, organizational policies, and funding-source requirements.
• Review case records, progress notes, reports, service plans, and billing documentation for accuracy, timeliness, and completeness.
• Track staff productivity, billable-service expectations, client outcomes, and program performance.
• Conduct regular supervision meetings, team meetings, case consultations, and field observations.
• Assist with staff recruitment, interviewing, onboarding, training, and retention.
• Address performance or compliance concerns promptly and work with Human Resources and leadership on corrective action when necessary.
• Build and maintain relationships with referral sources, state agencies, schools, community partners, employers, clients, families, and support coordinators.
• Support program growth by identifying referral opportunities and helping establish RISE Services in new communities.
• Participate in leadership meetings and provide timely reports regarding staffing, caseloads, compliance, risks, outcomes, and operational needs.
• Travel to RISE Services offices, community locations, employer sites, and assigned program areas as required.
• Provide direct client services or temporary caseload coverage when operationally necessary.
• Perform other leadership and program-development duties as assigned.

Requirements

• Bachelor’s degree in human services, rehabilitation, social work, psychology, education, business administration, or a related field.
• At least three years of experience in employment services, vocational rehabilitation, disability services, behavioral health, community-based services, or a related human-services program.
• At least two years of supervisory, management, or team-lead experience.
• Demonstrated ability to manage staff, deadlines, documentation, and multiple program priorities.
• Strong written and verbal communication skills.
• Experience working with individuals with disabilities and supporting person-centered outcomes.
• Ability to interpret and follow state, funder, and organizational requirements.
• Proficiency with electronic records, Microsoft Office, virtual meeting platforms, and performance-tracking systems.
• Valid driver’s license, reliable transportation, and willingness to travel throughout the assigned region.
• Ability to successfully complete all required background checks and employment screenings.
• Master’s degree in a human-services, rehabilitation, management, or related field.
• Certified Employment Support Professional (CESP) credential.
• Experience with state vocational rehabilitation, Medicaid waiver, Pre-Employment Transition Services, supported employment, or customized employment programs.
• Experience overseeing services across multiple offices or states.
• Knowledge of CARF accreditation standards.
• Experience developing employer and referral-source partnerships.
• Multilingual candidates are strongly encouraged to apply.

Skills

Required

• Supervision and performance management
• Staff coaching
• Program management
• Regulatory compliance
• Documentation and record keeping
• Microsoft Office
• Electronic records
• Virtual meeting platforms
• Performance-tracking systems
• Strong written and verbal communication
• Willingness to travel

Preferred

• Multilingual

Benefits

• Meaningful leadership role in a growing organization.
• Opportunity to help develop and strengthen programs across multiple states.
• Collaborative leadership team.
• Professional growth and advancement opportunities.
• Work that directly supports people with disabilities in achieving employment and greater independence.