Media Operations Specialist at Publicis Groupe in CA-ON-Toronto

Job description

• This associate is a Media Operations Specialist for all Paid Media across Visa. This associate drives accountability across Starcom teams by establishing workflows, cross-functional dependencies, process governance, & SLA enforcement.

Responsibilities

• Media Operation & Data Governance
• Lead QA processes for media taxonomy, campaign classification, and platform readiness to ensure accuracy of Visa dashboards (Datorama) and MROI reporting.
• Support data alignment by coordinating with MDI teams on dashboard updates, reporting automation, and insights tracking.
• Maintain a robust QA checklist including pixel/tag validation, performance data completeness, and dashboard readiness prior to reporting cycles.
• Agency & Partner Management
• Own and update billing reporting with any decisions, changes and actionable next steps relating to campaigns and budgets in monthly spend report connect
• Escalate delays, blockers, or quality issues early with clear mitigation paths.
• Establish operational governance to improve accountability, service, and reporting cadence.
• Track agency and partner recommendations
• Financial Stewardship & Budget Control
• Support PO processes, media authorization submissions, and monthly budget control (BCR) updates to ensure financial accuracy and alignment with Visa Finance.
• Track booked vs. actual pacing using Datorama dashboards; flag discrepancies early and support monthly/quarterly reconciliation.
• Continue Process Improvement
• Maintain and evolve Visa processes and playbooks, along with documentation and Visa onboarding
• Drive cross-team collaboration across Visa and Starcom teams by identifying and proposing enhancements to process for more agility.

Requirements

• Strong Business sense, ability to think through solutions and solve problems
• Ability to multi-task and juggle short term deliverables with long terms goals
• Agility, and ability to toggle between tasks
• Teamwork and sense of camaraderie
• Curiosity, and ability to question established ways of doing things to improve upon them
• Organized, detail oriented, and impeccable with time management
• A creative problem solver, customer service expert and team builder
• A strong communicator with the ability to take complicated concepts and articulate them in a clear, concise manner both verbally and in written format
• Ability to interact, manage and influence key stakeholders, including executive team

Skills

Required

• Strong business sense
• Problem-solving
• Multi-tasking
• Agility
• Teamwork
• Curiosity
• Organizational skills
• Detail-oriented
• Time management
• Creative problem solving
• Customer service
• Team building

Benefits

• Work Your World program enabling you to experience working from anywhere in Canada or overseas for up to 6 weeks a year
• Extended long weekends throughout the year with an additional day off each long weekend
• Wellness & Tech benefits to support what’s most important to you
• Birthday leave
• Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform as well as a Professional Development Allowance
• Local and Global Mobility within the Publicis Groupe network
• Salary
• Transparency matters to us. The salary range for this position is $50,000-$55,000 per year. Actual compensation within this range will be based on a variety of factors, including relevant experience, knowledge, skills, and applicable certifications. This range reflects what we reasonably expect to offer based on current market data.