Manager of Operations – Level II at Advanced Infrastructure Design, Inc. (AID) in NJ-1 Crossroads Drive, Hamilton-08691

Job description

• The Manager of Operations – Level II is a supervisory leadership role responsible for managing field operations, administrative functions, and supporting activities related to traffic control and traffic management. This position operates with a high level of independence and accountability. Public safety and employee safety are the highest priorities in all operations.
• This role requires strict adherence to company policies, state regulations, and industry standards. The position is classified as a Level II supervisory role.

Responsibilities

• Inventory Management
• Develop, implement, and maintain an effective inventory management system
• Ensure all STOP equipment, materials, and assets are accurately documented and tracked
• Monitor and record all purchases
• Track inventory related to affiliated companies and provide reports as required
• Invoicing & Accounts Receivable
• Monitor invoicing activities and resolve invoice-related issues
• Track accounts receivable and ensure timely collection of payments
• Prepare invoices and all required supporting documentation
• Marketing & Client Relations
• Actively promote Safe Traffic Operations Professionals through field interactions, client meetings, and professional communications
• Maintain regular contact with clients to gather feedback and pursue future opportunities
• Develop and update marketing materials
• Create and maintain a comprehensive client database
• Address client needs promptly and professionally
• Acknowledge receipt of client requests within four (4) hours
• Collect customer feedback, especially at the completion of each project
• Operations Management
• Manage, supervise, and assign operations staff effectively
• Ensure implementation of current state MPT rules, regulations, and guidelines
• Enforce company policies, procedures, and safety standards
• Develop and improve operational rules, protocols, and processes to enhance safety, efficiency, and productivity
• Maintain clean, organized work and storage areas by assigning and overseeing responsibilities
• Participate actively in scheduling and operational goal management
• Issue written and verbal instructions and evaluate work for accuracy and compliance
• Provide quality control and quality assurance across all operational activities
• Make recommendations to management regarding project costing, purchasing strategies, staffing, and cost-effective use of resources
• Utilize available tools and reference materials (e.g., maps, planning software, online resources) for effective project planning
• Ensure projects are completed on time and within budget
• Field Operations
• Provide daily, weekly, and monthly status updates covering major operational responsibilities
• Communicate official plans, policies, and procedures to staff prior to field operations
• Ensure compliance with all pre-operation and post-operation safety and company requirements
• Coordinate with government agencies to obtain permits for state and private right-of-way access in a timely manner
• Training & Employee Development
• Maintain an active and organized resume database
• Actively recruit and identify qualified candidates
• Participate in hiring, onboarding, and employee selection
• Conduct and contribute to employee performance evaluations
• Provide initial and ongoing training for employees
• Deliver safety training for all staff, including self
• Identify and recommend appropriate training and professional development programs
• Trucks, Vehicles & Equipment
• Ensure all vehicles, machinery, and tools are properly maintained and serviced
• Verify vehicles and equipment are safe, operational, and compliant with regulations
• Ensure proper care and handling of all company assets both on and off the field
• Reporting
• Provide daily reports to the immediate supervisor
• Submit weekly updates to management
• Prepare semi-monthly written reports and present them during face-to-face management meetings

Requirements

• Minimum of 5 years of experience in traffic control operations, traffic management, construction operations, or a closely related field
• At least 2 years of supervisory or management experience overseeing field staff and operations
• Traffic Control Coordinator (TCC), or equivalent traffic safety certification
• Demonstrated knowledge of state and local MPT (Maintenance of Traffic) rules, regulations, and guidelines
• Strong understanding of work zone safety standards and safety compliance requirements
• Proven ability to manage multiple projects simultaneously and meet deadlines
• Experience with inventory tracking, invoicing, and accounts receivable monitoring
• Ability to read, interpret, and implement plans, specifications, permits, and operational documents
• Proficiency with basic computer applications, including Microsoft Office (Word, Excel, Outlook) and online tools (e.g., maps, scheduling, and reporting systems)
• Excellent verbal and written communication skills
• Strong organizational, leadership, and problem-solving abilities
• Valid driver’s license with an acceptable driving record
• Ability to work flexible hours, including early mornings, nights, weekends, and emergency response situations as required
• Ability to work in outdoor environments and varying weather conditions
• · College education is highly desirable.
• OSHA safety training or certification (e.g., OSHA 10 or OSHA 30)
• Experience coordinating with government agencies for permits and right-of-way access
• Familiarity with project cost control, budgeting, and purchasing strategies
• Experience developing and improving operational procedures and safety protocols
• Strong customer relationship management and client-facing experience
• Marketing and business development experience within construction, engineering, or traffic operations
• Experience with employee training programs and workforce development
• Working knowledge of fleet management and vehicle maintenance programs
• Ability to analyze operational data and prepare management-level reports
• High attention to detail with a proactive, solution-oriented mindset

Skills

Required

• Work zone safety standards
• Inventory tracking
• Invoicing
• Accounts receivable monitoring
• Microsoft Office (Word, Excel, Outlook)
• Verbal and written communication
• Organizational skills
• Leadership
• Problem-solving
• Valid driver's license

Preferred

• Project cost control
• Budgeting
• Purchasing strategies
• Operational procedure development
• Customer relationship management
• Marketing and business development
• Employee training programs
• Fleet management

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• · 401(k) matching
• · Dental Insurance
• · Health Insurance
• · Paid time off
• · Vision Insurance
• Salary: $60,000 to $85,000 per year / based on experience and qualifications.
• Compensation: $60,000.00 - $85,000.00 per year