Vice President of Operations-Multi-Brand Home & Commercial Services-TM at Busby's Heating and Air Conditioning in VA-Stafford-22554

Job description

• This is the #2 operating seat in the company, the person who oversees the day-to-day across all of our brands and keeps every one of them healthy and profitable. You’ll own the operational results so the CEO can stay focused on acquiring and integrating new businesses.
• This is not a desk job and it’s not a figurehead title. We’re looking for a hands-on, numbers-fluent trades operator who has actually run service businesses, knows what a healthy gross margin feels like, and can walk into any of our shops and immediately see what’s working and what isn’t.
• If you’ve topped out as a service manager, operations manager, or single-location GM and you’re hungry for a bigger canvas, multiple brands, multiple markets, real P&L authority, and a clear path to grow with the company, this is your seat.
• Built a clearer picture of each brand’s true operating margin and the levers to improve it.
• Established a working rhythm and cadence of scheduled site visits with every Office Manager and a weekly scorecard you trust.
• Identified the top three profit leaks across the portfolio and started closing them.
• Every brand operating consistently with appropriate business rhythm.
• A repeatable operating standard that travels to the next acquisition.
• A bench of brand-level leaders who can run their shops without you in the room every day.
• Real authority and real ownership, you run the operations, full stop.
• A growth story you’re part of, we’re acquiring, and you’ll help build the playbook that scales.
• Performance-based upside, your compensation is tied to the profitability you create.
• Equity-based upside, become part of the longer-term vision.
• Mission that matters, maintaining America, building skilled-trades careers, and serving a myriad of communities.

Responsibilities

• Profitability & P&L
• Own the operating P&L across all brands totaling approximately $8M annualized revenue. Protect and grow gross margin on every job.
• Drive pricing discipline and pricebook adherence so we hit our margin floor on every ticket.
• Review job costing, labor efficiency, and call conversion weekly and act on what the numbers tell you.
• Build the budget-vs-actual rhythm that keeps every brand on plan.
• Multi-Brand Operations
• Run daily and weekly operations across the portfolio of plumbing and HVAC brands.
• Lead the brand-level Office Managers, set the standard, hold the accountability, remove the obstacles.
• Keep dispatch, scheduling, call-booking, and field execution humming in every market.
• Standardize what should be standard, respect what makes each brand local.
• People & Field Leadership
• Lead, manage, and hold accountable the people who run our shops, including the operational-standards and integration function that drives consistency across every brand.
• Coach toward a consistent, high-trust field experience, on-time, communicative, clean, honest.
• Get in the field a bit. Periodically ride along with technicians across brands to coach in real time, pressure-test the customer experience firsthand, reinforce pricebook and process discipline, and stay close enough to the work that your standards are credible.
• Partner on recruiting, onboarding, and developing technicians, CSRs, and dispatchers.
• Support our veteran-hiring and apprenticeship pipelines as a source of talent.
• Drive adoption and proper use of ServiceTitan across all brands, job costing, pricebook, workflows.
• Run the weekly operating cadence (Level 10 style meetings, scorecards, priorities) on our management platform.
• Turn data into decisions and make sure the team is actually using the tools we pay for.
• Be the operational lead when we acquire a new business: stabilize it, plug it into our systems, and lift its margins from day one.
• Partner with leadership on a clean, fast, low-friction integration playbook.

Requirements

• 5+ years operating a residential/commercial trades business (plumbing, HVAC, electrical, roofing, sewer) as a service manager, operations manager, or GM.
• Demonstrated P&L ownership, you’ve been responsible for margin, not just revenue, and you can prove it.
• Strong with field-service software (ServiceTitan strongly preferred), job costing, pricebook, dispatch, reporting.
• A real leader of people, you’ve managed managers, set standards, and held a team accountable without burning it down.
• Fluent in the numbers, gross margin, labor efficiency, conversion rates, average ticket are second nature to you.
• Comfortable with regional travel across multiple markets and a fast-moving, acquisition-driven environment.
• Field credibility, you understand the trade well enough that techs respect you and customers trust you.
• Experience with Nexstar Network systems and best practices.
• Familiarity with EOS / Traction / Scaling Up / Nexstar or another proven operating framework, connecting strategy → priorities → meeting cadence → metrics → accountability so the company runs on a process rather than VP memory.
• Multi-location or multi-brand operating experience.
• Experience integrating an acquired business.
• Experience working with apprenticeship / veteran-hiring programs.

Skills

Required

• P&L ownership
• Job costing
• Pricebook
• Dispatch
• Reporting
• Leadership of managers
• Comfort with regional travel

Preferred

• Field credibility
• Nexstar Network systems

Benefits

• 401(k)
• Dental insurance
• Health insurance
• This is a pay-for-profit seat. We keep the base competitive and put real money on the table for the operating profit you create, so the operators who actually move margin are the ones who earn the most.
• Base salary: $110,000–$120,000, commensurate with experience, calibrated to the Stafford–Richmond–South Boston, VA corridor, not metro DMV rates.
• Performance incentive, target 30% of base, with upside to roughly 50% for over-performance. Your incentive is funded by the gross profit you protect and grow across the portfolio, and it’s gated by a margin floor on every brand, you earn on profit, never on revenue bought at bad margins.
• How it’s measured (transparent by design), payout is driven by (1) clearing each brand’s desired gross-margin floor, (2) gross-profit performance versus plan, and (3) your brand-level operating scorecard, margin adherence, labor efficiency, call conversion, AR health, and customer experience. The exact targets are shared in full at offer and governed by our Audit Committee. No black boxes.
• Equity-based upside, participate in the longer-term vision as we build and scale the platform.
• Health / Dental / Vision · 401(k) · PTO · vehicle or vehicle allowance / phone.
• Compensation: $110,000.00 - $120,000.00 per year