Sr. Customer Technical Architect at LogicMonitor in Remote, U.S.

Job description

• LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
• Our customers love LogicMonitor’s ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn’s Best Places to Work for the seventh year in a row!
• Shape the future of IT infrastructure monitoring as a Senior Customer Technical Architect at LogicMonitor. In this pivotal role, you’ll empower global enterprises to unlock the full potential of our innovative platform. Partnering with the Customer Experience and Sales teams, you’ll eliminate technical barriers, provide expert guidance, and drive customer success in managing critical IT infrastructure.

Responsibilities

• Customer Engagement: Act as the primary technical point of contact for customers, building strong relationships. Understand customer needs and translate them into technical requirements.
• Technical Strategy Development: Collaborate with internal stakeholders (sales, account management, product) to understand the customer’s business goals and challenges and to align LM technology solutions to those goals.
• Solution Design and Architecture: Design scalable and robust technical solutions that meet customer requirements. Create and maintain architectural documentation and guidelines.
• Technical Advisory: Provide expert advice on best practices, solution architecture, and technology choices. Help customers optimize their use of the LM Platform.
• Technology Evaluation and Selection: Conduct POCs to test and evaluate new features released by PDE.
• Troubleshooting and Support: Assist customers in troubleshooting and resolving complex technical issues beyond the scope of support.
• Customer Training and Enablement: Conduct Best-Practices training sessions and workshops to empower customer teams with the necessary skills.
• Feedback Loop: Gather feedback from customers to inform & influence PDE roadmap. Collaborate with PDE to ensure customer needs are addressed in future releases.
• Technical Presentations and Demonstrations: Conduct product demonstrations and technical presentations to showcase solutions.

Requirements

• 10-15+ years experience required in a similar technical role
• Significant experience in IT Infrastructure and/or software development, with special emphasis in areas of Compute, Storage, Databases, Networking, Application Services, Big Data and/ or distributed computing
• Proficiency in virtualization/cloud-native architectures, containerization, observability, and DevOps, along with Linux/Windows/Network administration and operations.
• Virtualization (VMWare, Hyper-V, Xen Server, etc…)
• Storage (Netapp, EMC, HPLeftHand, Dell Equallogic, etc…)
• LoadBalancers (f5 bigIP, NetScaler, Barracuda, etc…)
• WMI, PerfMon, JDBC, SNMP, SMTP, JMX
• Webservers (IIS, Apache, Tomcat, etc…)
• Active Directory
• Database (SQL, MySQL, Postgress, etc…)
• Hands-on coding/scripting experience (groovy, powershell, python, ruby, etc…)
• Strong understanding of enterprise systems, information, and data flows, with experience in delivering API-based solutions.
• Superior oral and written communication skills in English, with strong technical writing capabilities and excellent troubleshooting instincts.
• Willingness to travel to deliver onsite training/evangelism

Skills

Required

• WMI, PerfMon, JDBC, SNMP, SMTP, JMX
• Webservers (IIS, Apache, Tomcat, etc…)
• Active Directory
• Database (SQL, MySQL, Postgress, etc…)
• API-based solutions
• Linux/Windows/Network administration
• Troubleshooting
• Technical writing
• Communication skills in English

Benefits

• LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.
• Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a Lifestyle Spending Account, and an unlimited vacation policy. For more information on our benefits, see our careers page.
• $136,500—$189,420 USD