Inside Sales - Behavioral Health at OCD Anxiety Centers in Lehi, UT

Job description

• Sales Experience Required: You must have at least 2 years sales experience.
• Flexible Shifts Available: Part-Time starting 11:00 am or later preferred
• The Admissions Specialist is responsible for providing professional and effective communication with clients, families, and professionals. Effective communication is manifested in appropriate clients admitting into the appropriate program. They assist prospective clients throughout the admissions process, possess expert knowledge of our services, maintain positive relationships with clients, listen, answer questions, and follow up as needed. The Admissions Specialists also proactively contact clinical professionals and referents, both current and potential, and explain the services we offer and seek to secure referrals into our programs.

Responsibilities

• Collaborates with internal teams to understand OCD Anxiety Centers services and effectively communicates program features and benefits to potential and existing clients
• Maintains and grows existing client relationships by learning and following admissions skills
• Responds to all inquiries knowledgeably, with empathy within 24 hours
• Schedules prospective clients with therapists for intake appointments
• Follows up with prospective clients to maintain stage conversion rates and reschedule canceled appointments
• Enters data accurately into CRM and other platforms before end of work day
• Helps navigate barriers for clients and assist them into OCD Anxiety Centers programs
• Adheres to all company policies and procedures
• Other duties as assigned

Requirements

• An excellent work ethic
• Strives to live with authenticity and humility
• Maintains positivity with clients and co-workers
• Lives and promotes organizational values
• Seeks for opportunities to share best practices, successes, and skills with co-workers
• Assists others by being helpful and sharing the workload
• Understand the customer’s needs and effectively share information to address their needs
• Convincingly communicate features and benefits of our services
• Multitasking by entering data into the computer while speaking with callers
• Achieve a 60% conversion rate on qualified inquiries
• Achieve a 4.0 or better quarterly customer satisfaction score
• Celebrate your and others achievements often
• Bachelor’s degree in communications, sales, or a related field or 2 years of related experience in sales or marketing in lieu of a degree
• 3+ years of sales and marketing experience/account management
• Expert understanding of sales processes and customer relations
• Proven track record of exceeding sales quotas and goals
• Proficient in CRM and EMR software
• Exceptional customer service skills, ability to connect with clients
• Ability to function well in a high-paced and, at times, stressful environment
• Accurate and efficient electronic data entry
• Must be punctual and maintain excellent attendance
• Multitask, problem-solve, interpersonal skills, and strong written and verbal communication skills
• Thrives in a changing work environment including inside, outside, and loud noise level
• 2+ years of CMS/Salesforce experience
• Sales experience in healthcare sales, mental health, or business development
• Knowledge of mental health services and the healthcare industry
• Knowledge of insurance coverage and benefits

Skills

Required

• Sales experience
• CRM and EMR software proficiency
• Customer service
• Electronic data entry
• Multitasking
• Problem-solving
• Interpersonal skills
• Written and verbal communication
• Punctuality
• Attendance
• Adaptability

Preferred

• CMS/Salesforce experience
• Healthcare sales
• Mental health knowledge
• Insurance coverage knowledge

Benefits

• A competitive base pay, dependent on experience
• Located just off the freeway in Orem near UVU
• Paid specialized ongoing training, strengthening your skills, experiences, and connections that will help advance your career