Contact Center Associate at Space Coast Credit Union in MIRAMAR, FL

Job description

• Space Coast Credit Union (SCCU), the 3rd largest state charted credit union in Florida, is looking for a Full Time Contact Center Associate to join our ONESCCU team at our Miramar Operations Center location. SCCU has been in business for over 70 years, has over 8 billion dollars in assets and WE ARE GROWING!
• Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities.

Responsibilities

• Receives member phone calls/faxes/mail and is able to respond to questions, inquiries and concerns promptly. Demonstrates energy and enthusiasm in satisfying member’s requests. Balances member’s requests with SCCU procedures. Displays ability to perform a wide range of different tasks during the course of work day, to provide fast, friendly and effective service to SCCU membership.
• Resolves member problems, obtains information, researches records, follows up on details, and assesses member’s needs timely and efficiently. Provides creative solutions to member problems or questions. Demonstrates the ability to gain agreement or acceptance of proposed solutions to member’s questions or concerns. Displays consideration to the member with problem resolution and demonstrates a willingness to turn problem calls into opportunities to sustain profitable member relationships.
• Maintains a thorough and current knowledge of SCCU lending and deposit account promotions, criteria, guidelines, procedures, policies, and processes, in order to provide members with current information, and refer loans, mortgages and deposit accounts appropriately.
• Meets established call volume and wait time standards to ensure efficient call handling and quality service delivery.
• Maintains a thorough and current knowledge of SCCU lending and deposit account promotions, criteria, guidelines, procedures, policies, and processes, in order to provide members with current information, and refer loans, mortgages, and deposit accounts appropriately.
• Cross-sells and promotes SCCU products and services to potential and existing members that meet or exceed the member’s needs.

Requirements

• 1-12 months of prior customer service experience; including 6 months in a Call Center environment.
• High school diploma or equivalent experience required.
• Monday through Friday 8am - 6pm, Every 3rd Saturday 9am - 3pm (with a half day during the week).

Skills

Required

• Customer service experience
• Call center experience
• Problem-solving skills
• Cross-selling and promoting products

Benefits

• ONESCCU annual bonus available!
• Medical, Dental & Vision Insurance
• HSA (Health Savings Account) with SCCU matching contribution
• SCCU Paid Long Term and Short Term Disability coverage
• SCCU Paid Term Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off
• 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions
• Tuition Reimbursement Program
• SCCU Team Member financial discounts & perks (save money every month!):
• Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc. / GAP coverage at half price
• Fixed low rate credit card- 5.99%, if approved
• FREE Identify Theft Protection!
• No fee SCCU accounts
• $22.18- $23.48 Hourly