CUSTOMER SERVICE ASSOCIATE-29TH PORTLAND ADC at Goodwill Industries of Lane and South Coast Counties in GOODWILL OPERATIONS - EUGENE, OR 97402

Job description

• Salary Range
• $16.00 - $16.00 Hourly
• The Customer Service Associate (CSA) plays a key role in delivering excellent customer service to donors, shoppers, and coworkers. This position supports front-end operations, processing, and donation receiving, ensuring the efficient flow of merchandise while maintaining a clean, safe, and welcoming store environment. The CSA works collaboratively to achieve production, sales, and service goals, contributing to Goodwill’s mission of providing vocational opportunities to individuals with barriers to employment.

Responsibilities

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Sufficient proficiency in English to effectively communication with customers, coworkers, and supervisors, including the ability to read, comprehend and respond to written and verbal instructions.
• Provide outstanding customer service by greeting, assisting and engaging with customers and donors.
• Operate cash register and point-of-sale (POS) system, handle transactions accurately, balance cash drawer, and complete daily register reports as required.
• Receive, sort, and price donated goods according to company guidelines and quality standards.
• Restock merchandise, create displays, and maintain an organized and visually appealing sales floor as outlined in the Retail Concepts Manual.
• Ensure sales floor, fitting rooms, donation and production areas, and restrooms are clean, safe, and efficient.
• Adhere to safety and loss prevention procedures and report any unsafe conditions, injuries or suspicious activity to management.
• Maintain and demonstrate a working knowledge of store policies, color sale, and the Goodwill mission.
• Collaborate with team members to meet production and sales goals.
• Participate in team meetings, training sessions, huddles, stretches, and store events.
• Communicate effectively and respectfully with team members, management, and customers and promote a positive, inclusive workplace culture aligned with Goodwill’s values.
• Exhibit professionalism, integrity, and a positive team-oriented attitude.
• Report for all regularly scheduled work on time, ready to work.

Requirements

• Must be 16 years of age or older, must be 18 years to operate safety sensitive equipment. Previous retail or customer service experience a plus.
• No minimum education requirements.
• Must become certified on equipment (e.g., forklift, pallet jack, tilter) as needed.

Skills

Required

• Collaboration and teamwork.
• Effective communication and respect.
• Punctuality and reliability.