Bilingual Customer Service Representative at Florida One Insurance in Gainesville, FL, USA
- Company: Florida One Insurance
- Location: Gainesville, FL, USA
- Posted: Sep 19, 2026
- Type: Full-time
- Salary: $42,600 - $92,000 per year
Overview
Join Florida One Insurance as a Full-Time Bilingual Customer Service Representative Are you passionate about helping people and fluent in both English and Spanish? Step into a dynamic, customer-focused role at Florida One Insurance, where your communication skills and dedication to service will be t…
Job description
- Join Florida One Insurance as a Full-Time Bilingual Customer Service Representative
- Are you passionate about helping people and fluent in both English and Spanish? Step into a dynamic, customer-focused role at Florida One Insurance, where your communication skills and dedication to service will be truly valued.
- As a Full-Time Bilingual Customer Service Representative, you'll work onsite in a fast-paced environment, directly supporting our diverse client base. You'll solve insurance-related issues, answer questions, and guide customers through their policies-making a real impact in their lives. Your bilingual skills will be key in creating strong, trusting relationships with clients from all backgrounds.
Responsibilities
- Responding to customer inquiries via phone, email, and in person
- Assisting with policy updates, claims, and general insurance questions
- Providing clear, empathetic support in both English and Spanish
- Collaborating closely with our agent team to ensure a seamless customer experience
- Maintaining accurate records and documentation
- You'll be the friendly voice our clients trust-especially during stressful times-making empathy, patience, and professionalism essential to your success.
Requirements
- Fluency in English and Spanish (verbal & written)
- Excellent verbal and written communication skills
- A strong sense of empathy, professionalism, and customer service
- Problem-solving ability and attention to detail
- Adaptability in a fast-paced environment
- A collaborative, team-oriented mindset
Skills
Required
- Adaptability in a fast-paced environment
- A collaborative, team-oriented mindset
Benefits
- We offer a competitive salary ranging from $42,600 to $92,000 per year, based on your experience and performance. Plus, enjoy a comprehensive benefits package, including:
- Medical, Dental & Vision Insurance
- Life Insurance
- Paid Time Off
- Support and guidance through the insurance licensing process
- Opportunities for growth and development
About Florida One Insurance
With over a decade of experience, Florida One Insurance Agency specializes in personalized auto insurance solutions. Our team of dedicated agents is committed to helping clients navigate the complexities of insurance with confidence. We prioritize trust, transparency, and exceptional service-every time. To empower our clients with the knowledge and support needed to make informed decisions, building lasting relationships along the way.