Supervisor, Fulfillment Operations - Day Shift, Pick/Pack at Babylist in Commercial Point, OH

Job description

• This is the day-shift supervisor for pick and pack at our Commercial Point, Ohio fulfillment center — the person accountable for getting orders picked accurately and packed out the door on time, every shift. You’ll lead a floor team of associates through daily picking, packing, and order fulfillment, own your shift’s throughput and accuracy numbers, and keep the operation safe and moving. This is a hands-on floor role on a 4/10 schedule, Monday through Thursday, 7:00am to 5:30pm. You’ll report to the FC Day Shift Operations Manager.
• Real ownership of a shift from day one — you run pick and pack for the whole day-shift floor, not a slice of it.
• Clear, measurable impact — your accuracy and throughput numbers move based on how you lead, and you’ll see it daily.
• A Monday–Thursday, 4/10 schedule with a standing three-day weekend — rare for a floor leadership role.
• Room to grow with a fulfillment operation that’s still scaling — supervisors who deliver take on more.

Responsibilities

• Run the day-shift pick and pack operation — assign labor, balance the floor, and keep orders flowing to hit daily targets.
• Lead a team of pick and pack associates — daily direction, coaching, training, and performance management.
• Own your shift’s core metrics: pick/pack accuracy, throughput, and on-time order fulfillment.
• Keep safety front and center — enforce standards, run safety routines, and address hazards fast.
• Spot bottlenecks and fix them — reallocate people, flag process gaps, and escalate what you can’t solve on the floor.
• Build and hold SOPs and training so quality and pace stay consistent across the team.
• Scale the team through higher volume times — onboard and direct new team members without losing accuracy or safety

Requirements

• Experienced supervising a frontline pick and pack team — you’ve led hourly associates on a fulfillment floor and know how to run a shift to daily throughput and accuracy targets, not just work one.
• Fluent in a warehouse management system (WMS) — you use it daily to assign work, track productivity, and troubleshoot order flow.
• Able to manage metrics — pick/pack accuracy, units-per-hour, and on-time shipping are how you run your shift, and you know how to move them.
• Safety-first on the floor — you set the standard and hold the team to it, especially around material handling equipment.
• Steady under pressure — peak volume, call-outs, and shifting priorities are the job, not the exception.
• A real coach — you give clear, direct feedback, develop your team, and handle employee relations issues fairly, documenting and partnering with HR when something needs to go further.
• Experience context: 5+ years leading people, 3+ years in warehouse, fulfillment, or distribution operations.
• You naturally reach for AI in your work — at Babylist, every team uses AI daily. You’re already using it to move faster and improve your output, and you stay curious about what’s coming next.

Skills

Required

• Supervising frontline pick and pack team
• Safety-first mindset
• Steady under pressure
• Coaching and employee relations
• AI usage in work

Benefits

• Our Culture
• Work hard, then recharge. We respect your time on and off the clock
• Strong management team that supports you and your team
• The work you do helps millions of families every day
• We use smart technology to make the job easier and more efficient
• Growth & Development
• Clear paths to move up. We promote from within and your performance matters
• We use data to improve how we work and invest in the people doing it
• Pay & Benefits
• Competitive pay weekly
• Bonus opportunities for eligible roles
• Company-paid medical, dental, and vision insurance
• 401(k) with company match and flexible spending accounts
• Paid parental leave and PTO
• We pay competitive market rates. The starting salary for this position is $65,700– $81,800 annually.