Journeyman Program Analyst at Forge Group, LLC in Arlington, VA, USA

Job description

• Job Description: The candidate will support CISA International in managing and improving Agency-wide international travel processes, international agreements tracking, records management, and related program activities. This position will provide hands-on support to CISA international travelers, maintain program repositories and information resources, analyze travel trends and program data, and develop reports and briefing materials for leadership. The Program Analyst will coordinate across CISA, DHS, and interagency stakeholders to ensure international travel and related activities are executed efficiently and in accordance with established requirements. The position requires a highly organized, customer-focused professional who can manage detailed processes while identifying opportunities for continuous improvement.

Responsibilities

• Manage and support CISA's Agency-wide international travel process, ensuring travelers understand and complete applicable requirements.
• Provide proactive, customer-focused guidance to CISA personnel navigating international travel procedures, systems, and documentation.
• Develop and maintain repositories for tracking international arrangements, agreements, travel records, and related reporting requirements.
• Draft, coordinate, clear, and process visa and official passport request letters, memoranda, and supporting documentation.
• Collect, review, track, and distribute international trip reports to appropriate CISA officials.
• Develop reports, briefings, statistics, graphics, and analyses identifying international travel trends, volume, destinations, and mission topics.
• Maintain and update CISA International webpages, internal platforms, dashboards, FAQs, and other frequently referenced program information.
• Conduct information sessions and develop guidance materials to educate CISA personnel on international travel processes and requirements.
• Coordinate with CISA components, External Affairs, OCIO, and interagency partners to streamline international travel requirements, processes, and supporting tools.
• Analyze existing travel, information management, and records management processes and recommend improvements to increase efficiency, usability, and effectiveness

Requirements

• The Candidate must have the ability to think strategically, act tactically, and display strong analytical and critical thinking skills. They must also build strong cross-group working relationships and demonstrate exceptional organizational skills and attention to detail. The Candidate must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities.
• We are looking for candidates with experience in program analysis, program coordination, international travel support, business operations, or federal mission support. Successful candidates will possess strong organizational, analytical, customer-service, and written communication skills with the ability to manage detailed processes involving multiple stakeholders and deadlines. Candidates should be comfortable working with program data, tracking systems, reports, records, and business processes while providing direct support and guidance to government personnel. The ideal candidate is proactive, detail-oriented, responsive, and able to identify practical opportunities for improving processes and customer experience.
• US Citizen
• Bachelor's degree in Business Administration, International Affairs, Public Administration, Political Science, Management, or a related discipline, or an equivalent combination of education and relevant professional experience.
• Professional experience in program analysis, program coordination, operations, international travel support, or comparable federal mission-support activities.
• Demonstrated ability to manage detailed administrative or operational processes involving multiple stakeholders, requirements, and deadlines.
• Strong professional writing and communication skills, including experience developing reports, briefings, memoranda, guidance, or similar business products.
• Experience collecting, organizing, tracking, and analyzing program information or data. Strong customer-service skills with the ability to explain processes and requirements clearly to users at varying organizational levels.
• Proficiency with Microsoft Office applications, particularly Excel, PowerPoint, Word, and Outlook.
• Ability to obtain and maintain DHS Public Trust suitability.
• Prior experience supporting DHS, CISA, Department of State, DoD, or another federal agency. Experience supporting federal international travel, official passport, visa, country-clearance, or related overseas travel processes.
• Familiarity with U.S. Government international travel policies, procedures, documentation, or approval processes.
• Experience developing or maintaining program trackers, repositories, dashboards, databases, portals, or other information-management tools.
• Experience analyzing program or travel data and developing metrics, charts, graphics, reports, or executive-level briefing materials.
• Experience with business-process improvement, workflow analysis, SOP development, or records-management improvement.
• Experience providing training, information sessions, user guidance, FAQs, or other customer-support materials.
• Experience coordinating across multiple federal offices, agencies, or other complex stakeholder organizations.

Skills

Required

• Strategic thinking
• Analytical and critical thinking
• Strong cross-group working relationships
• Exceptional organizational skills
• Attention to detail
• Thrive in entrepreneurial environment
• Customer-service skills

Benefits

• Forge fosters a rich company culture built on a diverse, hard-working employee base. Our staff is the core of our success and the impetus behind our decisions. In today's corporate culture, there is no longer a line between work and home life. As a result, we focused our benefits approach on the whole family.
• The Forge total compensation model is based on a "choose-your-own-adventure approach," allowing each employee to create a comprehensive package of benefits and perks tailored to his or her needs. Examples of benefits included in our total compensation package include:
• Complete Flextime
• 401k With Employer Matching
• Healthcare, Including Medical, Dental, and Vision
• Health Savings Account (HSA) And Pre-Tax Premium Options
• Supplementary healthcare and family support
• Extended Short-Term Disability and Long-Term Disability
• Healthcare Insurance Deductible Paydown
• Health and Wellness Programs
• Tuition Reimbursement, Student Loan Repayment, and Education & Training Stipends
• Cell Phone / Internet Stipends
• College Saving Plans with Employer Contributions
• Alternative Work Locations and Tele-Commuting
• Employee Referral Awards
• Retention, Signing & Performance Bonuses
• Commuter Benefits
• Paid Sabbatical