Experienced Automotive Service Advisor at Koeppel Mazda in Jackson Heights, NY

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Requirements

• Prior experience as a service advisor or service writer required!
• Prior experience as a service advisor or service writer required
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

Skills

Required

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Team oriented and self-motivated
• Able to work with little supervision

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan
• Paid time off and vacation
• Short/Long Term Disability
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family-owned and operated
• Discounts on products and services
• $70K - $90K (based upon experience)