Lab Technician at ConvenientMD in Manchester, New Hampshire, United States

Job description

• ConvenientMD is seeking a Lab Technician to join our growing laboratory team. In this role, you’ll play a critical part in delivering high-quality diagnostic testing that supports patient care across our Urgent Care, Advanced Primary Care, and Specialty Care services. Reporting to the Laboratory Manager, you’ll perform a wide range of laboratory tests to detect genetic materials in biological samples, ensuring accuracy, consistency, and compliance with all quality and safety standards.

Responsibilities

• Laboratory Testing & Analysis
• Perform specialized molecular diagnostic testing (PCR) and blood work (CBC) with precision and consistency.
• Prepare and process biological samples, including DNA and RNA extraction, ensuring accuracy and integrity throughout all testing stages.
• Analyze experimental data, interpret results, and meticulously document findings in accordance with lab protocols.
• Accurately enter test results into the Lab Information System (LIS/Dendi) and maintain the daily lab dashboard and key performance indicators (KPIs).
• Quality & Compliance
• Maintain the highest standards of quality control to ensure the accuracy and reliability of test results.
• Follow all established laboratory protocols, manufacturer recommendations, and regulatory guidelines (CLIA, COLA, NH DHHS).
• Support preparation and readiness for annual inspections and ongoing licensure requirements.
• Equipment & Inventory Management
• Operate, calibrate, and troubleshoot laboratory instruments to maintain optimal functionality.
• Prepare necessary reagents and solutions for testing procedures.
• Manage inventory and ordering through the Inventory and Ordering Software (ENVI), ensuring adequate supplies for testing operations.
• Collaboration & Communication
• Work closely with Urgent Care, Advanced Primary Care, and external partners to address specimen handling or collection issues.
• Maintain open communication with the Lab Manager/General Supervisor, Technical Supervisor, and Lab Director to ensure operational alignment.
• Foster a culture of internal and external customer service, teamwork, and shared accountability across all lab functions.
• Safety & Environment
• Uphold a clean, organized, and contamination-free workspace.
• Ensure all safety practices and lab hygiene standards are followed at all times to support a safe and efficient working environment.

Requirements

• Experienced in laboratory operations, testing, and molecular diagnostics (minimum 2 years direct clinical lab experience with PCR).
• Knowledgeable in lab equipment, supplies, and quality control processes.
• Education: Bachelor’s degree in Medical Technology, Clinical Laboratory Science, Biological Sciences, or a related field.
• Driven and self-motivated: Able to function and execute independently with little direction while adhering to established policies and procedures.
• Highly organized and detail-oriented: Capable of managing multiple priorities in a fast-paced environment.
• Technically skilled: Proficient in data analysis, documentation, and laboratory information systems (LIS experience preferred).
• Strong communicator and collaborator: Thrives in a team-oriented setting and builds positive working relationships across departments.
• Committed to compliance and safety: Dedicated to maintaining compliance with all regulatory and safety standards.

Skills

Required

• Driven and self-motivated
• Highly organized and detail-oriented
• Strong communicator and collaborator
• Committed to compliance and safety

Preferred

• LIS experience preferred

Benefits

• Collaborative team environment that encourages professional growth
• Urgent care services at no cost to our team members and their families
• Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance
• 401k match after one year of service
• Access to our primary care (depending on location)
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families
• Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more