Assistant Account Manager - Parking at PROPARK in US-MA-Boston

Job description

• Park your career here, with Propark Mobility!
• Assistant Account Manager Needed In Boston!
• Salary: $50,000 - $60,000 annually; Commensurate with Experience
• Location : Boston, MA
• Job Type: Full-time, Flexible; Weekends required
• Shift/Schedule: Thursday - Monday (Tuesday & Wednesday Off)
• Requirements: (1) 2+ years of valid driver's license (2) Manual/stick-shift transmission driving skills

Responsibilities

• Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants and maintenance personnel on a daily basis.
• Handle customer complaints and day-to-day operational issues.
• Act as liaison between customers, staff, and management.
• Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination.
• Assist in training cashiers, valets, and shuttle drivers to ensure meeting of job expectations.
• Provide continuous customer service training for all Propark employees at assigned location.
• Assist in shuttle fleet upkeep, preventative maintenance and repairs.
• Assist office manager with administrative duties.
• Patrol and monitor safety and cleanliness of parking garage and facility.
• Act as point of contact for damage claims and ensure each incident is dealt with completely.
• Process cash receipts and compile bank deposits for bookkeeper revenue reports. Ensure that all deposits are accurate and properly safeguarded.
• Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses.
• Assist in reconciliation of time cards and submission of payroll for Propark staff.
• Ensure compliance of company and client policies and procedures.
• May be asked to fill in for front line associates during their absences.
• May be asked to fill in for Account Manager in his/her absence or on second shift/weekends.
• Prepare reports, surveys and conduct special projects as needed.

Requirements

• This position assists with all aspects of the operation, including shuttle fleet management, self-parking, and valet services, as well as overseeing the front-line team. The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top assett.
• Progressive supervisory experience with front-line team oversight
• Some experience with scheduling and payroll is a plus
• Bachelor’s degree with a concentration in business is helpful but not required.
• You are a motivated individual willing to take on new challenges, with management experience in the Parking, Customer Service, and/or Hospitality Industries.
• You are a “roll-up-the-sleeves and get-stuff-done” type of person who is organized, honest and thoughtful.
• Your friends describe you as trustworthy, loyal and dependable.
• You are self-sufficient, resourceful and decisive.
• You see a challenge as an opportunity and are looking for a position with a chance for growth.
• You have a flexible schedule meaning that the position may require working weekends and holidays.
• You have impeccable conversational and written communication skills.
• You have an exceptional way with people and you bring extraordinary results.

Skills

Required

• Exceptional way with people

Preferred

• Previous parking industry experience
• Hospitality focus

Benefits

• Fantastic opportunities for career growth - we always look to promote from within first!
• Free Parking!!*
• Competitive salary that is commensurate with experience.
• Very generous time off allowances - holidays, vacation, wellness and an extra day off for your birthday!
• Priority driven culture that is supportive, engaging, empowering and celebratory.
• A company that values diversity, inclusion, and belonging.
• The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives.
• Learning opportunities through our internal training program - Propark Think
• Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7
• Apply today!
• We can't wait to meet you!
• *This list is not all-inclusive. The full job description will be provided at your interview.
• * ** Free parking while working at your assigned Propark location(s).