Overnight Customer Service Representative at Rapid Response Monitoring in Syracuse, NY

Job description

• Cool-headed and calm – You’re the person others turn to in a crisis.
• Detail- oriented – You notice what others miss.
• Tech-savvy – You’re comfortable navigating computer systems and multi-tasking
• Reliable – You show up, stay alert, and handle your shift like a professional
• Great communicator – You can deliver critical information clearly and quickly, both verbally and in documentation.

Responsibilities

• Be the first line of defense – Monitor security systems, fire alarms, and many different types of emergency signals from residential and commercial properties across North America
• Act fast – Verify alarm events and contact appropriate emergency services, clients, or responders within seconds.
• Stay cool under pressure – Assess complex situations quickly and remain calm during high priority situations.
• Keep accurate records – Document alarm activity, calls, and actions taken with precision and professionalism.
• Support the team – Work independently and collaboratively in a state-of-the-art call center facility to ensure coverage and maintain high service level goals.
• Versatile – Prepared and ready to handle inbound and outbound calls and alarms
• Be adaptable – Answer inbound phone calls pertaining to alarm events and account information from customers, authorities, and responding parties.

Requirements

• Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service
• Must successfully complete and pass the RRMS New Hire Operations Training Course.
• Proficient and above average computer knowledge and skills
• Excellent written and verbal communication skills
• Successfully clear drug screen and background check to meet industry and security licensing requirements
• Ability to be licensed in all required areas as defined by RRMS
• Required to complete the steps necessary to achieve a Department of Defense Secret Clearance.

Skills

Preferred

• Bilingual in Spanish

Benefits

• Paid new hire training
• Shift flexibility (night owls and weekend warriors welcome)
• Annual salary increases and performance bonuses
• Medical, Dental, Vision, and 401k
• Additional compensation for special skills, particularly: bilingual in Spanish
• Paid Vacation and Sick Time
• Wellness Program + Wellness DAYS OFF
• Internal advancement opportunities
• The opportunity to make an impact on communities across the country every day
• $22.00 per hour
• Second Shift, Third Shift, & Weekend Shift Differentials
• Full-time: $500 hiring bonus after 6 months of employment!
• Part-time: $250 hiring bonus after 6 months of employment!