Technical Support Analyst at Inteletech Global Inc in VA-Richmond-23173
- Company: Inteletech Global Inc
- Location: VA-Richmond-23173
- Posted: Sep 19, 2026
- Type: Full-time
- Salary: $30.00 per hour
- Experience: 4+ years
Overview
This position provides consultative and technical support services to DBHDS staff to ensure timely problem resolution, system/data access and optimal system performance Act as a first point of contact for providing technical support to all areas within the organization.
Responsibilities
- This position provides consultative and technical support services to DBHDS staff to ensure timely problem resolution, system/data access and optimal system performance
- Act as a first point of contact for providing technical support to all areas within the organization.
- Provide telephone, walk-in, and e-mail support to the Help Desk Field\Faculty\Staff Help Desk, as needed.
- Accurately document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems.
- Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff.
- Triage and route advanced second and third tier requests to the appropriate technical personnel.
- Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.
Skills
Required
- Technical support
- Help desk support
- Ticketing system
- Troubleshooting
- Escalation management
Benefits
- Compensation: $30.00 per hour
About Inteletech Global Inc
We’re more than Software Company with a creative side. We’re a full-service creative studio with a serious technology background. We take a holistic view of sales and marketing, building digital brands that deliver real value to our client. As a marketing agency, our innovative digital strategies grab and hold people’s attention, and produce the communication and organizing tools needed for success. With a mix optimized to the specific goals of each client and the character of their target customer demographics, we provide true integration across media platforms and channels.