Service Advisor at Gilroy Chevrolet Cadillac in GILROY, CA

Job description

• Gilroy Chevrolet/Cadillac is seeking a professional, customer-focused Automotive Service Advisor to join our service team. The Service Advisor plays a critical role in delivering an exceptional ownership experience by serving as the primary liaison between our customers and service technicians. This position is responsible for understanding customer needs, recommending appropriate maintenance and repair services, and ensuring clear, timely communication throughout the service process.
• The ideal candidate brings strong automotive knowledge, excellent communication skills, and a commitment to delivering a high standard of customer satisfaction consistent with dealership expectations.

Responsibilities

• Greet customers in a friendly, professional, and timely manner
• Consult with customers to identify vehicle concerns and service needs
• Prepare accurate repair orders with clear documentation of customer concerns
• Recommend manufacturer-required maintenance and additional services based on vehicle condition and mileage
• Provide detailed estimates for labor, parts, and repair timelines
• Serve as the communication link between customers, technicians, and the parts department
• Monitor vehicle progress throughout the repair process and provide status updates to customers
• Explain recommended repairs and maintenance in a clear, professional manner
• Review completed services and final invoices with customers at the time of delivery
• Address customer questions and concerns promptly to ensure a positive service experience
• Maintain thorough and accurate customer and vehicle service records
• Support service department goals for customer retention, CSI, and revenue performance
• Ensure compliance with dealership policies, OEM standards, and warranty procedures

Requirements

• 2+ years of experience as an Automotive Service Advisor, preferably in a dealership environment
• Strong understanding of automotive systems, maintenance schedules, and repair processes
• Experience writing repair orders and preparing service estimates
• Proven ability to deliver high-quality customer service in a fast-paced environment
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple customers and repair orders efficiently
• Proficiency with dealership management systems and basic computer applications
• High school diploma or equivalent required
• Valid driver’s license with an acceptable driving record
• Experience with Chevrolet and Cadillac warranty procedures and dealership service operations
• Familiarity with TEKION or similar DMS platforms
• Strong track record of meeting CSI and sales performance goals
• ASE certification or other automotive credentials is a plus

Skills

Required

• Excellent communication skills
• Customer-focused
• Professional
• Organizational skills
• Attention to detail
• Ability to manage multiple tasks
• Dealership management systems
• Basic computer applications
• TEKION or similar DMS platforms

Benefits

• Competitive base pay plus performance incentives
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Ongoing training and professional development
• Career advancement opportunities within a growing dealership organization
• Employee vehicle purchase and service discounts
• Free College Education courses for employees and their family members.