Billing Analyst at Brightspeed in Charlotte, NC, United States

Job description

• The Billing Analyst plays a critical role in executing and maintaining accurate, compliant, and timely billing operations across all customer segments. Reporting to the Billing Supervisor within the Billing Operations organization, this role supports Brightspeed’s end-to-end billing process within the SAP Billing and Revenue Innovation Management (BRIM) platform. The position ensures data accuracy, revenue assurance, and operational efficiency through cross-functional collaboration with Finance, IT, Revenue Assurance, and Customer Care teams.

Responsibilities

• Billing Execution and Analysis
• Execute monthly billing cycles across multiple business segments using SAP BRIM.
• Review and validate rating, charging, and invoicing data to ensure accurate application of pricing, taxes, discounts, and contractual terms.
• Perform detailed pre- and post-billing reconciliations to ensure invoice integrity and completeness.
• Identify, document, and resolve discrepancies in source data, usage feeds, or customer hierarchies.
• Data Validation and Quality Assurance
• Conduct audits of billing data to ensure compliance with company policies, SOX controls, and tariff or contractual obligations.
• Partner with IT, Finance, and Product teams to ensure BRIM master data (subscriptions, charges, price plans) are accurate and up to date.
• Support revenue assurance activities, reconciling billed versus unbilled usage and validating invoice-level revenue alignment.
• System Support and Continuous Improvement
• Participate in User Acceptance Testing (UAT) and Operational Readiness Testing (ORT) during system releases, migrations, or new product implementations.
• Identify and recommend process improvements or automation opportunities to enhance billing efficiency and accuracy.
• Reporting and Collaboration
• Develop and maintain billing dashboards and KPI reports to track cycle completion, accuracy rates, and exceptions.
• Collaborate with Accounting, Collections, Customer Service, and Revenue Operations teams to support billing dispute resolution and ensure end-to-end transparency.
• Communicate recurring issues, root causes, and recommended process enhancements to leadership.

Requirements

• Education & Experience
• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred, or equivalent combination of education and experience.
• 2–4 years of experience in billing operations, preferably in telecommunications, SaaS, or subscription-based billing environments.
• Experience with SAP BRIM modules (Convergent Invoicing, FICA, SOM) preferred.
• Familiarity with telecom product hierarchies, usage-based billing, and taxation (E911, USF, SLED, etc.) is a plus.
• Skills & Competencies
• Proficiency in Microsoft Excel (VLOOKUP, pivot tables, data validation, and reconciliation).
• Strong analytical and investigative skills, with the ability to identify and explain complex data anomalies.
• Excellent organizational and time management skills to manage concurrent billing cycles.
• Effective communication and collaboration skills for cross-departmental interaction.
• Working knowledge of SQL, Power BI, or Looker preferred.
• Analytical Accuracy: Ensures precision in billing data and reporting.
• Ownership & Accountability: Takes initiative in resolving issues and ensuring full billing cycle execution.
• Collaboration: Works effectively with technical and business partners to maintain seamless billing operations.
• Process Innovation: Seeks continuous improvement in efficiency and billing accuracy.
• Customer Focus: Promotes transparency and trust through timely, accurate billing.
• Experience in telecommunications billing systems or enterprise-scale SAP BRIM environments.
• Knowledge of financial reporting and revenue recognition principles.
• Certification or formal training in SAP BRIM or related modules.

Skills

Required

• Analytical Accuracy
• Ownership & Accountability
• Collaboration
• Process Innovation
• Customer Focus
• SQL
• Power BI
• Looker