Automotive General Sales Manager at Burlington Kia in Greensboro, NC

Job description

• At Burlington Kia we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Burlington Kia is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years. We are currently seeking an Automotive General Sales Manager to join our growing team.

Responsibilities

• Coach sales team on proper closing techniques through training and active participation, and lead profitability of your teams.
• Lead all showroom activities and maintain an experienced level of product knowledge.
• Ensure high Customer Satisfaction scores and analyze these metrics to isolate areas for improvement.
• Hire, motivate, and monitor the performance of New and Used team, Internet Sales, Finance Managers and Service Drive Sales.
• Conduct daily and weekly sales training meetings for Sales and Product Specialists.
• Mentor new and experienced sales reps on standard methodologies for improving performance.
• Ensure proper follow up of all prospective buyers by developing, implementing, and monitoring a CRM system.
• Establish delivery procedures and monitor performance and execution.
• Guarantee delivery includes an introduction to the service department and scheduling of the first service appointment.
• Achieve forecasted goals and objectives for dealership and OEM sales, gross, and key expenses on a monthly and annual basis.

Requirements

• Minimum five years of GSM experience with responsibility for the entire variable operation of a successful dealership
• Possess successful history of building and training a sales team, strong CSI scores and above average gross and net departmental profits
• Strong background in building showroom and internet traffic, SEO and SEM, direct mail and other traditional media
• Extensive background in leading a BDC department
• Solid working knowledge of computers and systems. Dealertrack, vAuto, AutoMate, Elead knowledge preferred.
• Some experience in Used Vehicle purchasing, merchandising and marketing
• Successful background in financial/budgeting role.
• Expertise in supervising the everyday efforts of desk managers and improving F/I income through mentorship and training
• Possess an acceptable driving record and a valid driver’s license.

Skills

Required

• Coaching and training sales teams
• Leadership and team management
• Customer satisfaction analysis
• CRM system development and monitoring
• Financial and budgeting skills
• Supervising desk managers

Preferred

• Dealertrack
• vAuto
• AutoMate
• Elead

Benefits

• 401(K)
• Paid Holidays
• Paid Vacation
• Health, Dental and Vision insurance at group rates
• Basic Life Insurance
• Accident and Critical Illness insurance
• Growth opportunities
• Competitive pay plans