Service Advisor Express Lane at Prestige Chrysler Dodge Jeep Ram in Longmont, CO

Job description

• Prestige Chrysler Dodge Ram Jeep is seeking an experienced Service Advisor in Express Lane with a working knowledge of our brands, and the desire to succeed in a team based environment.
• We are looking for someone with a sound foundation of professionalism, who is extremely well organized and able to handle a high energy workload, able to remain calm under pressure.

Responsibilities

• Greet customers promptly, in person and on on the phone
• Obtain customer and vehicle information accurately, every time
• Clearly record all vehicle symptoms as described by the customer accurately, every time
• Prepare a complete and accurate estimate of cost for labor and parts, determine method of payment
• Establish timelines, setting yourself and the customer up for success
• Monitor the progress of each vehicle throughout the service, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order, and that keys are located before customer is called to come pick up
• Explain all completed work and charges to customers, make sure all paperwork is clean and in order

Requirements

• Must have 1-3 years Dealership experience with Chrysler Dodge Ram Jeep products
• Proficiency managing high levels of service agreement related work orders
• Must be proficient with DealerTrack, Xtime, Google Sheets, Office, etc.
• Have excellent written and verbal communication skills
• Prioritize Integrity and Customer Satisfaction
• A desire for a long term career with a growing organization
• Personal and professional Honesty
• Have a valid driver’s license

Skills

Required

• DealerTrack
• Xtime
• Google Sheets
• Office
• Personal and professional Honesty
• Valid driver’s license

Benefits

• Industry leading pay based on experience
• Medical & Dental Insurance, HSA Options
• Employee discounts
• Paid vacation time
• Closed Sundays
• Fun and fast paced work environment