Automotive Service Advisor; Full Time, with GM Experience at Hawkins Chevrolet in Danville, PA

Job description

• You are not just selling service—you are building trust.
• Hawkins Chevrolet is seeking an experienced Automotive Service Advisor who understands repair-order performance, customer satisfaction, and the importance of maintaining clear communication throughout the service process.
• Knowledge of HPRO, CSI, gross profit per repair order, hours per repair order, and related service metrics is strongly preferred.

Responsibilities

• Greet customers promptly and professionally.
• Listen to customer concerns and accurately document requested repairs and services.
• Explain recommendations, costs, timelines, and repair status clearly and honestly.
• Prepare accurate repair orders and obtain required customer authorizations.
• Work closely with technicians, parts personnel, and management to move repair orders through the shop efficiently.
• Review multipoint inspections and present legitimate maintenance and repair recommendations without overselling.
• Maintain regular communication with customers throughout the repair process.
• Monitor individual performance metrics, including HPRO, hours sold, gross profit, repair-order count, and CSI.
• Complete follow-up calls and communications to support customer satisfaction and retention.
• Maintain organized customer records, work areas, and repair-order documentation.
• Assist with moving or operating customer and dealership vehicles when necessary.

Requirements

• At least one year of automotive service-advisor experience.
• GM dealership experience is preferred but not required.
• Working knowledge of repair orders, maintenance recommendations, shop workflow, and service-department performance metrics.
• Experience with Xtime, Dealertrack, or similar dealership systems is preferred.
• Strong written and verbal communication skills.
• Ability to remain calm under pressure, prioritize responsibilities, and keep customers informed.
• Commitment to ethical sales practices and accurate customer communication.
• Strong organizational and follow-up skills.
• Ability to work effectively with technicians, parts personnel, management, and other departments.
• Reliable attendance and punctuality.
• A valid driver’s license and acceptable driving record are required because the position involves moving and occasionally operating customer and dealership vehicles.

Skills

Required

• Reliable attendance and punctuality.

Benefits

• Competitive performance-based compensation based on relevant experience and qualifications.
• Health, dental, and vision insurance, subject to eligibility requirements.
• 401(k) with employer match.
• Paid vacation and holidays.
• Paid training and professional development.
• Employee discounts on vehicles, service, and parts.
• Opportunities for advancement within the dealership.